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Unread 10 Sep 19, 06:22 PM  
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#1
tinkerbelll
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Join Date: Apr 12
Virgin special assistance

I messaged via online form the special assistance as soon as I booked 2 weeks ago but no reply yet. How long has it taken for them to get back to you or did you just ring?
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Unread 10 Sep 19, 08:36 PM  
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richard29
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Join Date: Jul 05
Hi, I just rang them...very helpful
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Unread 10 Sep 19, 09:48 PM  
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Jennywren
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Join Date: Jun 18
Location: Lincolnshire
I always ring them and they are super helpful, I also confirm my request by e-mail and take a copy with me just in case.
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Unread 11 Sep 19, 09:31 AM  
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gismo1554
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Join Date: Aug 06
So you can complete some things online under special assistance. I found the email took awhile and agree phoning or using the online system is the best option.
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Unread 11 Sep 19, 12:17 PM  
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JediMuM
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Join Date: Sep 08
Sorry to jump in but when is best to call ? Do you think a month or so before departure or earlier ?

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Unread 11 Sep 19, 12:44 PM  
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#6
Jennywren
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Join Date: Jun 18
Location: Lincolnshire
I usually call as soon as we book and double check a couple of weeks before we travel. Depends if they need a MEDIF form completing for you to travel as once your doctor has completed the form they then have to get their own doctor to clear it.
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Unread 11 Sep 19, 01:06 PM  
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#7
DISNEYLIZ
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Join Date: Sep 13
Originally Posted by Jennywren View Post
I usually call as soon as we book and double check a couple of weeks before we travel. Depends if they need a MEDIF form completing for you to travel as once your doctor has completed the form they then have to get their own doctor to clear it.

How far in advance can you get the MDIF filled in.?
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Unread 11 Sep 19, 01:13 PM  
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#8
Jennywren
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Join Date: Jun 18
Location: Lincolnshire
This time we were sent the form by Virgin at the beginning of August we are due to travel end of September, but we are still struggling to get this completed and returned to Virgin due to the numerous doctors involved, and they chased us up a couple of days ago.
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