Norweigan air changed planes !

[lme30005]

How long did it take to hear back from the claims department?

[swintonowl]

Originally Posted by lme30005

How long did it take to hear back from the claims department?

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I cancelled as soon as I heard and they did it there and then over the phone, since then it seems they are more reluctant and saying you can only cancel when notified of the change.

[duchy]

Originally Posted by lme30005

I have filled in the claims form so fingers crossed. However our flight to Miami was with Norwegian and our return is with Virgin as a reward flight. If I can cancel the Norwegian flight, any ideas what I can do to get an outbound flight? Single fares are so expensive so can't afford to do that. I will ask Virgin what they can do but don't want it to cost a lot more

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I wouldn't even considering cancelling until I knew what I was replacing it with especially on a one way where all the other options will be more costly.

[lme30005]

Originally Posted by duchy

I wouldn't even considering cancelling until I knew what I was replacing it with especially on a one way where all the other options will be more costly.

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Yes, sensible advice. I'm just so annoyed with Norwegian for not telling me, and now refusing to do anything about it.

[duchy]

The Miami flight was OK (we flew on Monday)
Plane was fine , crew some of the most professional I've had with any carrier in years , my only complaint really was the no electronics thing which as no one else has mentioned it may have been specific to that flight. I'd seriously consider finding out about electronics and if it isn't SOP I'd seriously consider sticking with it. Our crew were in a different class to Virgin and the planes are both Jumbos.
Yes I'd rather have the Dreamliner as it's excellent but the recalls are down to Boeing not Norwegian.

[lme30005]

Originally Posted by duchy

The Miami flight was OK (we flew on Monday)
Plane was fine , crew some of the most professional I've had with any carrier in years , my only complaint really was the no electronics thing which as no one else has mentioned it may have been specific to that flight. I'd seriously consider finding out about electronics and if it isn't SOP I'd seriously consider sticking with it. Our crew were in a different class to Virgin and the planes are both Jumbos.
Yes I'd rather have the Dreamliner as it's excellent but the recalls are down to Boeing not Norwegian.

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What’s SOP? I doubt Norwegian customer service would have a clue what was on them! I thought the plane was a 777? Good to know it wasn’t all bad though!

[swintonowl]

Originally Posted by lme30005

What’s SOP? I doubt Norwegian customer service would have a clue what was on them! I thought the plane was a 777? Good to know it wasn’t all bad though!

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SOP = ‘standard operating procedure’. Question is was it a one off that they banned electronics or is that their policy for every flight.

[Gingerviz]

Originally Posted by swintonowl

SOP = ‘standard operating procedure’. Question is was it a one off that they banned electronics or is that their policy for every flight.

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I’d really like to know this as we travelling to Miami in August with 2 teenagers! Could make for an interesting flight with no IPADS/phones! 😂

[lme30005]

I can get an outbound reward flight with Virgin using my miles and buying some more to make it up. Cost will be the same as the Norwegian flight. So now just waiting to hear back from Norwegian - hope they don't take too long and I don't have to fight with them for a refund!

[lme30005]

Does the Tampa route still have 787s?