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Old 18 Sep 19, 06:03 PM  
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silverfox46
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Location: Yarm
VRoom cancelled today

So bl**dy annoyed with Virgin today, another mess up on this holiday.
Booked May 12th 2018 *** from Manchester (now VS75) and tonight they call to say our V Room is cancelled due to being over subscribed.!

HOW I ask? because must have been blumming quick as holidays just released when we booked. This holiday has been jinxed from the start.

1...Booked 2 Savannah rooms in AKL only to wait over 5 months for one of them to be confirmed due to Virgin overbooking fiasco.

2... flight changed

3... unable to book seats as they couldn’t confirm which flight actually on

4... Upgraded to club level in HRH and customer service actually changed the days to after we were due to come home.

So be prepared , as no amount of arguing was going to change this. The agent said had lots of people to call, some booked before, some after us (surely most after us),
My question was how could you overbook when booked 17 months in advance.
They will just refund us, end of. Off to Frankie and Bennys then.

Edited at 06:05 PM.
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Old 18 Sep 19, 06:41 PM  
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baboons
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Didn't this happen quite a bit earlier in the year/last year? Again, the Dibbers being bumped were early Booker's. Seems odd.
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Old 18 Sep 19, 07:10 PM  
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silverfox46
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Originally Posted by baboons View Post
Didn't this happen quite a bit earlier in the year/last year? Again, the Dibbers being bumped were early Booker's. Seems odd.
This was my point. She must have had a very long list if cancelling all the people after I booked. It’s been 16 months to date, so how many more have either paid or given free access .
Be interesting to see if anyone still has a booking who booked later in the year.
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Old 18 Sep 19, 07:55 PM  
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Trebor1
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Should give you some form of compensation imo. These sort of things are a sure way to lose customers if they don't
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Old 19 Sep 19, 10:52 AM  
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itsmeGAV
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Terrible service.. yet people continue to praise them, no idea why.

Personal choice, but I wouldn't ever use Virgin.
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Old 19 Sep 19, 11:19 AM  
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Trebor1
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Mobile

Been great with us so far to be fair.
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Old 19 Sep 19, 12:28 PM  
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silverfox46
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Originally Posted by Trebor1 View Post
Been great with us so far to be fair.
Normally we never have any bother but this booking has been shocking. Over £15k spent as a special , all frills celebration and she never even said “ sorry to tell you “, just , you’ll be refunded in 3-5 days.

Can you honestly think why it’s overbooked from May last year, what about 2019 bookings, she must have had a long list to call. Maybe it’s just 21st October that has the problem
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Old 19 Sep 19, 12:44 PM  
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Trebor1
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Originally Posted by silverfox46 View Post
Normally we never have any bother but this booking has been shocking. Over £15k spent as a special , all frills celebration and she never even said “ sorry to tell you “, just , you’ll be refunded in 3-5 days.

Can you honestly think why it’s overbooked from May last year, what about 2019 bookings, she must have had a long list to call. Maybe it’s just 21st October that has the problem
Couldnt agree more. They should definitely apologise and offer compensation as I posted above
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Old 19 Sep 19, 01:34 PM  
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silverfox46
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Originally Posted by Trebor1 View Post
Couldnt agree more. They should definitely apologise and offer compensation as I posted above
She bluntly said , any complaints will be directed back to the dept and outcome the same, nothing more as I was been refunded.
It’s a trivial third world problem but I still think they should have a live link to the V Room , showing availability , then you know on booking. The problem is I believe people insisting it as part of booking for free, and they greedy wanting the booking.
I would be more annoyed to find they are the ones keeping it.
Tbh it’s a nice spot but not worth the hassle
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Old 19 Sep 19, 01:44 PM  
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Trebor1
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Yes agree, the booking system is flawed.
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