How to complain to Amazon - update

[Floridatilly]

I can not find an email address to send a complaint to for Amazon regarding one of their sellers.
I can see a 24 hour phone number but I need an email address. Phones are no good when you are partially deaf 🤷

Cut a long story short, I placed an order on Amazon, I didn’t even realise it was with a seller not actually Amazon. The item never arrived, after weeks of chasing it up they said the item was sent back to them as no one took the parcel and I needed to pay £3.50 for it to be re delivered. I paid and guess what... no order.
I have sent numerous emails to the third party and getting nowhere.
So i want to complain to Amazon 😫

[LufcDeb]

I always use the online chat

[TheHughesCrew]

Yes, online chat from the App is always what works for me too

[Mr Tom Morrow]

As above. Online chat is brilliant.

I find the Staff really helpful. They will sort it out and get your postage refunded.

[MillyMoo]

Another one for online chat! Id much rather get it all sorted quickly rather than wait for an email going back and forth

[Tracydcp]

Yes always online chat, really helpful

[Floridatilly]

Sorry, I really don’t mean to be clueless but how do you get to do online chat?
I use my mobile phone, should I go on my sons I pad? Would that be better?
I have noticed online chat before on Amazon 🙈

[Bozza]

Originally Posted by Floridatilly

Sorry, I really don’t mean to be clueless but how do you get to do online chat?
I use my mobile phone, should I go on my sons I pad? Would that be better?
I have noticed online chat before on Amazon 🙈

See more...

If you go here...

amazon/gp/help/cus...p_ss_v3_cu_t4&

...and login, there should be a big "Start Chatting Now" button on the left.

[Button17]

Only works on mobile, not tablet for me.
3 lines at top L corner
Customer service (near bottom)
Contact Us (very bottom)

Good luck

[Floridatilly]

Thank you so much. I will give it a try in the morning 👍🏻👍🏻
Its bake off final then bedtime 🤣🤣