Anyone have experience with Travel Up

[KiddaBoyo]

Hi all, I booked a flight to Orlando from LGW in 10 December with BA through Travel Up.
I called the agency today and they said the flight has been cancelled and I am entitled to a refund. However, they are insisting they are to charge me a £50 handling fee.

Is this legal, or even allowable?

I think it’s unreasonable that they are allowed to charge this when I never cancelled the flight.

I am also aware that other agencies have been told they have acted incorrectly and unlawfully by charging handling fees.

Any advice would be appreciated.

Thanks all

[jim jehosofat]

They set their own rules that you agree to when making a booking with them. Legally OK, morally suspect.

[Taffy1959]

There’s a Facebook group TravelUp (unofficial) Unfair Fees you might want to have a look at.
I booked POR through them and they only only offered me a partial refund saying I was a no show at the hotel.
After reading some of the stories on the FB group I wouldn’t hold my breath for a refund.

[MickeyYay]

I believe quite a few horror stories on here from travelup I’m afraid. Check any t and c’s you have.

[Taffy1959]

I believe they changed their T&C’s in February so would they be able to apply the new T&C’s to customers who booked earlier?

[MickeyYay]

Originally Posted by Taffy1959

I believe they changed their T&C’s in February so would they be able to apply the new T&C’s to customers who booked earlier?

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Reputable companies adhere to the t and c’s that were agreed at time of booking. However, travelup don’t seem to have very favourable reviews, they seem to be a difficult agent to deal with.

[KiddaBoyo]

Thanks for the replies. I’ll do some more research and find out if I can get it back.

[Taffy1959]

Originally Posted by MickeyYay

Reputable companies adhere to the t and c’s that were agreed at time of booking. However, travelup don’t seem to have very favourable reviews, they seem to be a difficult agent to deal with.

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They are almost impossible to deal with and I would never use them again

[elise]

They charged me over £300 cancellation fee for 4 flights .
I tried every avenue to get it back and wouldn’t touch them with a barge pole .

[Taffy1959]

Originally Posted by KiddaBoyo

Thanks for the replies. I’ll do some more research and find out if I can get it back.

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Have a look at the Facebook group I mentioned in my earlier reply they are so helpful
Their advice helped me get a refund via my credit card
Good luck