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Old 24 Nov 20, 06:55 PM  
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#1
Floridatilly
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How to complain to Amazon - update

I can not find an email address to send a complaint to for Amazon regarding one of their sellers.
I can see a 24 hour phone number but I need an email address. Phones are no good when you are partially deaf 🤷

Cut a long story short, I placed an order on Amazon, I didnít even realise it was with a seller not actually Amazon. The item never arrived, after weeks of chasing it up they said the item was sent back to them as no one took the parcel and I needed to pay £3.50 for it to be re delivered. I paid and guess what... no order.
I have sent numerous emails to the third party and getting nowhere.
So i want to complain to Amazon 😫

Edited at 02:25 PM.
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Old 24 Nov 20, 06:57 PM  
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LufcDeb
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I always use the online chat
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Old 24 Nov 20, 06:58 PM  
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TheHughesCrew
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Yes, online chat from the App is always what works for me too
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Old 24 Nov 20, 06:59 PM  
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Mr Tom Morrow
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As above. Online chat is brilliant.

I find the Staff really helpful. They will sort it out and get your postage refunded.
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Old 24 Nov 20, 07:33 PM  
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MillyMoo
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Another one for online chat! Id much rather get it all sorted quickly rather than wait for an email going back and forth
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Old 24 Nov 20, 07:34 PM  
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Tracydcp
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Yes always online chat, really helpful
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Old 24 Nov 20, 08:02 PM  
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Floridatilly
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Mobile

Sorry, I really donít mean to be clueless but how do you get to do online chat?
I use my mobile phone, should I go on my sons I pad? Would that be better?
I have noticed online chat before on Amazon 🙈
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Old 24 Nov 20, 08:06 PM  
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Bozza
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Originally Posted by Floridatilly View Post
Sorry, I really donít mean to be clueless but how do you get to do online chat?
I use my mobile phone, should I go on my sons I pad? Would that be better?
I have noticed online chat before on Amazon 🙈
If you go here...

amazon/gp/help/cus...p_ss_v3_cu_t4&

...and login, there should be a big "Start Chatting Now" button on the left.
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Old 24 Nov 20, 09:07 PM  
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Button17
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Only works on mobile, not tablet for me.
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Old 24 Nov 20, 09:17 PM  
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#10
Floridatilly
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Mobile

Thank you so much. I will give it a try in the morning 👍🏻👍🏻
Its bake off final then bedtime 🤣🤣
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