Vrigin Manage Booking

**Peewee** · 1 Jun 20, 06:20 PM

Bit of an odd one I guess..

We booked flights through virgin first

then We are having a split stay after booking the flights we booked the dolphin through virgin holidays and got the booking confirmation

I am able to log in on VH site and see the booking on manage booking.

We are also booked into RPR at universal, again we booked this separate but through virgin. I have the invoice and booking confirmation number but I can't log in to manage booking, just get an error saying not found.

To summarise

Despite having 3 confirmation numbers

1. Flights
2. Dolphin
2. RPR

I can get into the first 2 for manage booking but not the 3rd one despite having the invoice and confirmation number

Before I spend hours on the phone and take up time for those who need it due to cancellations etc, am I doing something silly?

If it helps I think one was booked through the flights website as an add-on and the other through VH website.. I can't remember which though

But I have tried finding the 3rd booking through VH and also through VA

thank you and hope all that rambling made sense!

**Juliemack** · 1 Jun 20, 07:10 PM

I'm the same..ish I booked flights plus hotel through Virgin Atlantic but as its a package it is dealt with by Virgin Holidays. I have two reference numbers, an alphanumeric one for VA which I can use fine and a 7 digit reference for VH. Except the VH website doesn't recognise my Booking ref. despite me using the correct one so I can't access manage my booking on VH website. I just get sent round in circles and can't get in touch with anyone to get help. I just want to re-arrange our Sept 5th holiday to next year.

PS - sorry I couldn't answer your question

floridacrazy · 2 Jun 20, 08:35 PM

Originally Posted by Juliemack

I'm the same..ish I booked flights plus hotel through Virgin Atlantic but as its a package it is dealt with by Virgin Holidays. I have two reference numbers, an alphanumeric one for VA which I can use fine and a 7 digit reference for VH. Except the VH website doesn't recognise my Booking ref. despite me using the correct one so I can't access manage my booking on VH website. I just get sent round in circles and can't get in touch with anyone to get help. I just want to re-arrange our Sept 5th holiday to next year.

PS - sorry I couldn't answer your question

I did the same and booked a package through the Virgin Atlantic website. As you�ve realised the Virgin Holidays website doesn�t recognise your booking reference and therefore the only way you can access the booking is via the �manage my booking� link on your original Virgin Atlantic email confirmation. You need to use the 7 digit numerical booking reference.

**Peewee** · 2 Jun 20, 08:36 PM

It seems to have suddenly started working now flying club is back up , suspect there must have been a link somewhere between the 2

**Juliemack** · 2 Jun 20, 08:44 PM

Originally Posted by floridacrazy

I did the same and booked a package through the Virgin Atlantic website. As you�ve realised the Virgin Holidays website doesn�t recognise your booking reference and therefore the only way you can access the booking is via the �manage my booking� link on your original Virgin Atlantic email confirmation. You need to use the 7 digit numerical booking reference.

Thanks, I've done that and tried filling in the form to change my booking to next year but as soon as I put a new date in the amendment form the submit button greys out. So frustrating!

**Juliemack** · 2 Jun 20, 08:46 PM

OP - hope you can get yours sorted now

**Peewee** · 2 Jun 20, 08:46 PM

Try your booking reference in this link

This is the one that worked for me

travelplus.virginatlantic/yourbooking/