Jet 2 - NOT great service - NOW great service

[walt4it]

Having followed a number of threads relating to Jet 2 and their seemingly angelic treatment of customers I'm starting off a thread I did not think I needed to.

Having posted on a previous thread and then used the email from to contact customer care - NOTHING

Having received a phone call from them (ironically at the same time we should have been in mid air on our trip to Lanzarote) no email confirmation of the conversation. - NOTHING

Having tried to contact them to clarify the situation - NOTHING

Decided to follow a bit of advice from social media and contacted via their facebook page -
The reply intimated that that our holiday - which we would already have returned from - had not yet been cancelled and there was no record of them phoning me

Know others have had great service but this is really P-ing me off big time now.

All they actually need to do is what was promised nearly 2 weeks ago.
Is it that difficult?

[julie b]

Originally Posted by walt4it

Having followed a number of threads relating to Jet 2 and their seemingly angelic treatment of customers I'm starting off a thread I did not think I needed to.

Having posted on a previous thread and then used the email from to contact customer care - NOTHING

Having received a phone call from them (ironically at the same time we should have been in mid air on our trip to Lanzarote) no email confirmation of the conversation. - NOTHING

Having tried to contact them to clarify the situation - NOTHING

Decided to follow a bit of advice from social media and contacted via their facebook page -
The reply intimated that that our holiday - which we would already have returned from - had not yet been cancelled and there was no record of them phoning me

Know others have had great service but this is really P-ing me off big time now.

All they actually need to do is what was promised nearly 2 weeks ago.
Is it that difficult?

See more...

Sent you pm but says your in box full...

[walt4it]

Originally Posted by julie b

Sent you pm but says your in box full...

See more...

Thank you

[walt4it]

Thanks Julie b and to facebook too - paid back in full today

They got there in the end - thanks Jet2
It took a while but they remained true to their word - will remember that when booking in the future

Now for Holiday Extras

[YorkshireT]

Jet 2 are a great company.

[Geordie boy 57]

Glad you got it sorted
They were great with me also
I’d use them again anytime

[walt4it]

Totally agree with you both- jet2 are certainly one company coming out of this with great credibility. Will definitely use them again once we can all get back to planning holidays again . Once we got in touch with them their speed in sorting us out was second to none. 👍

[hilz22]

Another Jet 2 customer here, refund promised on Monday and went into my account today, going to book for next year now.

[kirsty7]

I can also praise jet2 for no problem full refund as they are working in date order had to wait a few weeks definitely will book with jet2 again.

[Grandee]

Not a flight/holiday refund question I know, but I had cause to contact Jet2 a couple of years ago concerning an incorrect charge for excess baggage. A phone call the next day from the Head of Customer Service solved the problem and their cheque landed on my mat 2 days later. Great service!