Who else is daft enough to be booking a tesco shop?

[amy56]

Originally Posted by DISNEYLIZ

Got my slot without any problems for the 23rd. I started to panic yesterday, when I received an email from Tesco's:

We know that you weren’t able to secure a Christmas Delivery Saver slot when priority booking opened on Tuesday night.

I’m really sorry about that and I understand how annoying this will be for you. Although it doesn’t take away any of the disappointment, I want to explain how and why this happened.
Quite simply, this year saw record numbers of customers trying to book slots all at once – far more than in any other year. Although we’d planned for it, our best efforts weren’t enough, and the unprecedented volume of traffic caused some website issues.
To try and make up for the inconvenience at least in part, we’d like to give you an eCoupon for £10 off your next online grocery shop. You will receive an email with the coupon code, shortly.

Once you’ve filled your online basket, simply type in eCoupon code at the checkout and we’ll deduct £10.
Once again, sorry about the technical problems this week. Thank you for shopping at Tesco – and for being a Delivery Saver customer.

I rang them and they confirmed that i have still got my slot and that I can still use the coupon. Surprise - the coupon never arrived.

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I had the same email and had the voucher the next morning. Rang them as the email including voucher started off by saying something along the lines of ‘Further to your complaint’. I hadn’t complained as I managed to get the slot I wanted, they apologised and told me that my reservation was safe and to spend the £10 voucher anyway, which I have done on the order I’m receiving this evening! Win-win here! 👍