Dvc member website waitlisting

**patpluto** · 12 Jul 19, 03:07 PM

Hi all, I’m just wondering if anyone else is having problems waitlisting on the dvc member website? I haven’t been able to waitlist since end of May it keeps throwing up the seven dwarfs error page. Dvc helpline are blaming it on safari web browser but I’ve tried it on google chrome internet explorer and Firefox none of which work either.
It’s frustrating how long the problem has gone on for and dvc very laid back just ‘phone us instead’ attitude instead of trying to fix the problem.

Br'er Bear · 12 Jul 19, 04:06 PM

We've managed to waitlist twice for our current use-year and I've just tried a dummy waitlist for next use-year and that was okay and I'm also using Safari.

When does the seven dwarfs error page pop up, at the end when you wait for confirmation, or before?

Sorry we can't help and hope you can sort it out soon.

YorkshireT · 12 Jul 19, 05:21 PM

No problems here- sounds odd?

**patpluto** · 12 Jul 19, 06:16 PM

Originally Posted by Br'er Bear

We've managed to waitlist twice for our current use-year and I've just tried a dummy waitlist for next use-year and that was okay and I'm also using Safari.

When does the seven dwarfs error page pop up, at the end when you wait for confirmation, or before?

Sorry we can't help and hope you can sort it out soon.

it allows me to do the whole process/entering personal details but once I click submit waitlist the automatic seven dwarfs error comes up, thanks for doing a dummy waitlist booking it’s helpful to know it’s an issue on my end and not an overall one.

**patpluto** · 12 Jul 19, 06:23 PM

Originally Posted by YorkshireT

No problems here- sounds odd?

Yes it’s very odd as I can make and cancel bookings ok it’s just waitlisting/cancelling waitlists I can’t do. In my mind If it was a safari web browser problem then the whole website wouldn’t work and not just one aspect of it.

Br'er Bear · 12 Jul 19, 06:48 PM

Just to make sure we tried again and at first received the following

We're sorry, the account system is having a problem.
We'll be up and running before long, so please try again soon. Thanks for your patience, and please feel free to continue browsing in the meantime.
If you need help with your account, you can contact Guest Services.

But after another attempt we manged a waitlist for next year and it stated - Your Waitlist Request is Created - Confirmation Number: 2750***.

It showed up on our Dashboard and we've now deactivated it.

Deactivate Waitlist Request
By selecting “Yes, Deactivate Waitlist” below, it cannot be reactivated.

Waitlist Request to Deactivate:

Disney's Old Key West Resort

Deluxe Studio – Near Hospitality House
1 -Night Stay
Check-In: Mar 10, 2020 Check-Out: Mar 11, 2020
Waitlist Details Expires:31 Days Before Arrival (Feb 8, 2020).

Reservation Removed From Waitlist

You have successfully removed this travel plan.

And we're using Safari Version 12.1.1

Good luck.

**lam** · 4 Jun 20, 06:05 PM

Originally Posted by jellytots

Yes it’s very odd as I can make and cancel bookings ok it’s just waitlisting/cancelling waitlists I can’t do. In my mind If it was a safari web browser problem then the whole website wouldn’t work and not just one aspect of it.

Did you ever resolve this?

I am having the same trouble and have attempted to do it multiple times without success.

Its driving me nuts!

**patpluto** · 5 Jun 20, 09:31 AM

Originally Posted by lam

Did you ever resolve this?

I am having the same trouble and have attempted to do it multiple times without success.

Its driving me nuts!

No sadly not, I’ve emailed and phoned numerous times but all they can come up with is clear your cookies & cache but it doesn’t do a thing 😩 I’ve tried logging on with abrand new laptop and new phone to see if it makes a difference but I still get 7 dwarfs 😭

**lam** · 5 Jun 20, 11:14 AM

Originally Posted by jellytots

No sadly not, I’ve emailed and phoned numerous times but all they can come up with is clear your cookies & cache but it doesn’t do a thing 😩 I’ve tried logging on with abrand new laptop and new phone to see if it makes a difference but I still get 7 dwarfs 😭

Same here.
Tried sons new laptop
Tried my phone

Tried incognito
cleared history
cleared cookies

I defo think its a techie problem but cannot figure it out yet

AARRGGHH!

12 Jul 19, 03:07 PM	#1
	12 Jul 19, 03:07 PM patpluto VIP Dibber ✓Premium Member
patpluto VIP Dibber Join Date: May 11	Dvc member website waitlisting Hi all, I’m just wondering if anyone else is having problems waitlisting on the dvc member website? I haven’t been able to waitlist since end of May it keeps throwing up the seven dwarfs error page. Dvc helpline are blaming it on safari web browser but I’ve tried it on google chrome internet explorer and Firefox none of which work either. It’s frustrating how long the problem has gone on for and dvc very laid back just ‘phone us instead’ attitude instead of trying to fix the problem.

12 Jul 19, 04:06 PM	#2
	12 Jul 19, 04:06 PM Br'er Bear Very Serious Dibber
Br'er Bear Very Serious Dibber Join Date: May 13	We've managed to waitlist twice for our current use-year and I've just tried a dummy waitlist for next use-year and that was okay and I'm also using Safari. When does the seven dwarfs error page pop up, at the end when you wait for confirmation, or before? Sorry we can't help and hope you can sort it out soon.

12 Jul 19, 06:48 PM	#6
	12 Jul 19, 06:48 PM Br'er Bear Very Serious Dibber
Br'er Bear Very Serious Dibber Join Date: May 13	Just to make sure we tried again and at first received the following We're sorry, the account system is having a problem. We'll be up and running before long, so please try again soon. Thanks for your patience, and please feel free to continue browsing in the meantime. If you need help with your account, you can contact Guest Services. But after another attempt we manged a waitlist for next year and it stated - Your Waitlist Request is Created - Confirmation Number: 2750***. It showed up on our Dashboard and we've now deactivated it. Deactivate Waitlist Request By selecting “Yes, Deactivate Waitlist” below, it cannot be reactivated. Waitlist Request to Deactivate: Disney's Old Key West Resort Deluxe Studio – Near Hospitality House 1 -Night Stay Check-In: Mar 10, 2020 Check-Out: Mar 11, 2020 Waitlist Details Expires:31 Days Before Arrival (Feb 8, 2020). Reservation Removed From Waitlist You have successfully removed this travel plan. And we're using Safari Version 12.1.1 Good luck.