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Old 8 Nov 16, 09:48 PM  
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DDD
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Air tanker views

Our flight with Thomas cook has been changed to an air tanker. Is this comparable to our original flight on the airbus? We've not got our premium seats now but would be ok in economy as long as they are ok.

Thank you
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Old 8 Nov 16, 09:53 PM  
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tinks75
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We flew TC Airtanker last September. It's a really good, comfortable flight with great leg room. DH is 6"2' and had plenty room. Food was fine - entertainment was ok - we paid for the upgrade. Seat back TVs with USB port.
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Old 8 Nov 16, 10:05 PM  
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tink18
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We flew on the air tanker in August and it was great, seats were really comfy and we had plenty of room, I wouldn't be disappointed at all with the air tanker
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Old 12 Nov 16, 10:09 PM  
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DDD
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Thank you, appreciate your replies.
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Old 12 Nov 16, 10:18 PM  
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papamouse
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hey hey my fav subject

1) Its a bloody marvellous plane
2) complain to TC HQ (relations.customer@thomascook.com) and they will let you keep your Premium privileges.
3) You ARE entitled to 100% of the premium fee back
4) You ARE entitled to 75% of the ENTIRE COST of the flights (minus pe fee and taxes) under EU Regs Article 10. DO NOT let them put you off by saying Article 3 says you only get this if they tell you at the airport. AND you get to keep the flights...
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Old 27 Jan 17, 04:52 PM  
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DDD
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Only just read this! They agreed to switch us to premium going out so was happy with that...welll I was until yesterday when social media posts are saying no seat back to being provided...feel like I've been conned... is it 1970 air plane travel!
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Old 27 Jan 17, 05:02 PM  
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I'm flying on the new air tanker that not out yet. The one without seat back TVs!
TC have given me priority package and are providing me with charging things to charge our iPads still not happy though. Dreading it
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Old 27 Jan 17, 05:26 PM  
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Lushie
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Originally Posted by Hevfev View Post
I'm flying on the new air tanker that not out yet. The one without seat back TVs!
TC have given me priority package and are providing me with charging things to charge our iPads still not happy though. Dreading it
Do you mind me asking how you got a priority package? Is it just as simple as calling to complain? We are on the new air tanker from Manchester in September. Not too happy about it tbh as a big speech about their a330 was what prompted us to pick tc over Thompson
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Old 27 Jan 17, 05:27 PM  
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Saddy1996
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We hope to fly Thomas cook next august purely because we can go from Stansted. I gather the flights won't be out until 12 months before. You said you paid for upgrade on back of seat TVs. Where are they if you don't have upgrade?
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Old 27 Jan 17, 05:39 PM  
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Hevfev
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Originally Posted by Lushie View Post
Do you mind me asking how you got a priority package? Is it just as simple as calling to complain? We are on the new air tanker from Manchester in September. Not too happy about it tbh as a big speech about their a330 was what prompted us to pick tc over Thompson
I messaged them asking about the new air tanker and said I wasn't happy. I said my children iPads arnt going to last the whole 9 hours. That is when the said they would send me 4 battery packs with 2/3 charges on each. They also gave me the priority package for originally telling me the plane had charging stations when they didn't. Iv been messaging them via Facebook for a few weeks to get info out of them. They have tried their best though to be fair. We will manage. Hope you get it sorted.

Edited at 05:40 PM.
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