Anyone recieved refund from Disney annual pass

[gismo1554]

Has anyone looked into the "purchase a new AP" thing I read about on another site? Looks like they have opened up sales to those of us that cancelled our APs during the closure period but I can't seem to find any information as to whether that would mean your AP would start straight away or if you could purchase now and use later on in the year once travel resumes

[RockTheDots]

Originally Posted by gismo1554

No so I was told it will take a couple of weeks. They have to send the request over to another department and they process in batches like the cheques (weird right!). She said give it 4 weeks and if you've not seen anything ring to chase but should be here by Feb

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Thanks! The guy I spoke to said it would be passed to the finance department to process but he didn't give me an estimate of how long that would take - I probably should have asked him!

[gismo1554]

Originally Posted by RockTheDots

Thanks! The guy I spoke to said it would be passed to the finance department to process but he didn't give me an estimate of how long that would take - I probably should have asked him!

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Yeah I asked as she was a bit vague initially and just said "call back if you don't hear anything" and I questioned when to call back. I'm not 100% sure she knew the timeframe but she thought it would be within the next 4 weeks

[2point]

Originally Posted by gismo1554

Has anyone looked into the "purchase a new AP" thing I read about on another site? Looks like they have opened up sales to those of us that cancelled our APs during the closure period but I can't seem to find any information as to whether that would mean your AP would start straight away or if you could purchase now and use later on in the year once travel resumes

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I'm going to do that.

Will update when I get an answer/sorted.

[gismo1554]

Originally Posted by 2point

I'm going to do that.

Will update when I get an answer/sorted.

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Thanks! I don't want to call til I've got the gift card there ready to use

[gismo1554]

So anyone got their gift card yet? Still no sign here and debating reringing

[gismo1554]

Feel like I was being stalked as this morning I woke up to the gift card in my inbox

[RockTheDots]

Originally Posted by gismo1554

Feel like I was being stalked as this morning I woke up to the gift card in my inbox

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Glad you've finally received your gift card but sadly I'm still waiting on mine. It's been over 4 weeks now since I spoke to them so I might need to follow up.. again! We've already called 3 times trying to sort a refund

[gismo1554]

Originally Posted by RockTheDots

Glad you've finally received your gift card but sadly I'm still waiting on mine. It's been over 4 weeks now since I spoke to them so I might need to follow up.. again! We've already called 3 times trying to sort a refund

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So mine was requested on the 4th Jan so has taken 4 weeks. Fingers crossed yours might arrive in the next couple of days. Its so frustrated all this as refund has taken far too long.

[RockTheDots]

Originally Posted by gismo1554

So mine was requested on the 4th Jan so has taken 4 weeks. Fingers crossed yours might arrive in the next couple of days. Its so frustrated all this as refund has taken far too long.

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That was the same day I spoke to them so hopefully mine will come through soon. Really hoping I don't have to call again. Agree it's very frustrating and has seemed a far more complicated process than it should be. For one thing I've tried emailing a couple of times to try and find out what's going on but have been told only the Cast Members on the phoneline can access account info - how insane is that?!