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Old 17 Sep 15, 12:21 PM  
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northernMonkey
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Hi,

We booked our Disney holiday direct with Disney and it came with $200 gift card promotion. When we checked in last night the concierge knew nothing about it.

Has anybody claimed this already and knows who to speak to/ where to go?
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Old 17 Sep 15, 12:24 PM  
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Missin_Disney
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We have never done this but have it for our trip next year

I have seen a thread which suggests that you collect it from guest services at Disney Springs (I will always call it Downtown Disney lol)

Make sure the lead guest who's name is on the booking is there and that they have photo ID

I'm sure somebody will be along shortly who has done it
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Old 17 Sep 15, 12:31 PM  
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Lisa29
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Did you receive the pack from Disney before you left? We received on Saturday the paperwork confirming our booking, what was included (dining plan, tickets), who was on the booking, the Little Book of Magic and the book of discount vouchers.

Attached to the bottom of the paperwork was a tear off section that I need to exchange at World of Disney for our $200 gift card. It also explained exactly where it was, who needed to collect it and that ID was required.
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Old 17 Sep 15, 12:32 PM  
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Lisa29
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Originally Posted by Missin_Disney View Post
We have never done this but have it for our trip next year

I have seen a thread which suggests that you collect it from guest services at Disney Springs (I will always call it Downtown Disney lol)

Make sure the lead guest who's name is on the booking is there and that they have photo ID

I'm sure somebody will be along shortly who has done it
This is all correct but you have to take the voucher to exchange it. They wouldn't let me collect on behalf of my SIL in 2013, she had to get it herself.
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Old 17 Sep 15, 12:33 PM  
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Scotscraig
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We go in 3 weeks and have just received travel docs from Disney which has a tear off voucher attached with the $200 attached which is to be exchanged at guest services at DTD. Would be worth speaking to Guest Services. I'm sure they could retrieve your booking.
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Old 17 Sep 15, 12:46 PM  
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Ms Sleepy
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We didn't receive the voucher but still managed to collect with passport and invoice. We collected from The Jewellery section in World of Disney at DTD.
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Old 17 Sep 15, 12:51 PM  
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catlady
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Originally Posted by Ms Sleepy View Post
We didn't receive the voucher but still managed to collect with passport and invoice. We collected from The Jewellery section in World of Disney at DTD.
We did this too in July as we never received our paperwork. I printed our invoice before we left though but you should be able to access this from the hotel business service area if you didn't take it. They have a list so they can check against that. Although definitely got the impression they weren't overly happy without the voucher
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Old 17 Sep 15, 12:53 PM  
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northernMonkey
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Thanks for the responses,

We didn't get any holiday pack this year

We will head over to DTD later tonight with passport and report back.
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Sept 2009 - Caribbean Beach (our first holiday together, and my birthday)
Aug 2012 - Port Orleans Riverside (our honeymoon)
Sept 2015 - Saratoga Springs (because we love Disney)
Sept 2017 - Saratoga Springs (say good-bye to La Nouba)
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Old 17 Sep 15, 12:57 PM  
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catlady
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Originally Posted by northernMonkey View Post
Thanks for the responses,

We didn't get any holiday pack this year

We will head over to DTD later tonight with passport and report back.
Try and take an invoice or something too if you can? My invoice listed the gift card on there. They do act as if it's their own money sometimes
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Old 19 Sep 15, 12:52 PM  
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helenlovesdestr
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So glad for this thread - I got my paperwork today and missed the tear off voucher at the bottom. Just found it!
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