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General Trip Planning Other Holiday Planning. |
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22 May 20, 11:29 AM |
#1
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Imagineer
Join Date: May 17
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Air Canada only offering credit note for cancelled flight
We were due on an Air Canada booking. Dublin-Vancouver on AC’s own metal and back Newark to Dublin with United. Last night I found out they have suspended the Dub to Vancouver route for the season and rerouted us via Toronto. AC are saying it’s a credit note only and it took a lot of effort to get the agent to admit that this was a cancelled flight. He made several attempts to tell me it wasn’t cancelled if they were getting us there via Toronto 🙄
Anyway, I believe we are covered under EU261 and entitled to be offered a refund. I also find the DOT US rules for a refund might apply as our itinerary also involves the US. So, I am going to do a charge back under the EU261 rule. My question is, if I lose the charge back claim can I then accept the travel credit or am I risking being left with nothing in the event my charge back is unsuccessful? |
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22 May 20, 12:26 PM |
#2
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VIP Dibber
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This might help sorry notbread it all the way though bottonline/flight-...sked-questions
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22 May 20, 08:35 PM |
#3
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Imagineer
Join Date: Mar 14
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This has happened to YT. Hopefully I linked the thread correctly if not I’m sure he will be willing to tell you his experience
https://www.thedibb.co.uk/forums/sho... php?t=1169622
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