Consequential loss claims

[Princesa]

So after writing to the onbudsman in March, we finally heard back from Barclaycard this week. As a reminder, we’d got the money back for the 4 of us at our address but not my parents who were also on the booking. They phoned us up this week and explained it was being rejected due to them being at a different address. They advised that next time, we booked separately from our parents. It’s a moot point now anyways as the trip didn’t go ahead, but they wouldn’t have refunded the consequential losses for all 6 of us had we needed to.

[anneeb]

Originally Posted by Princesa

So after writing to the onbudsman in March, we finally heard back from Barclaycard this week. As a reminder, we’d got the money back for the 4 of us at our address but not my parents who were also on the booking. They phoned us up this week and explained it was being rejected due to them being at a different address. They advised that next time, we booked separately from our parents. It’s a moot point now anyways as the trip didn’t go ahead, but they wouldn’t have refunded the consequential losses for all 6 of us had we needed to.

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That's weird, our son and his family are at a different address but I finally got the money back for them. I got a reply back from the Financial Ombudsman before Barclaycard said that I was going to get the full amount of consequential losses.

[cysmith16]

16 months later Santander have accepted the Ombudsman’s finding that we are owed nearly £1000 for our consequential loss claim. May be slow, but get there in the end.

[dx4100]

Originally Posted by cysmith16

16 months later Santander have accepted the Ombudsman’s finding that we are owed nearly £1000 for our consequential loss claim. May be slow, but get there in the end.

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Awesome

[anneeb]

Originally Posted by cysmith16

16 months later Santander have accepted the Ombudsman’s finding that we are owed nearly £1000 for our consequential loss claim. May be slow, but get there in the end.

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Brilliant news.

[Princesa]

I got the decision back from the ombudsman last week. Tbh it was all so long ago, I couldn’t really remember what my claim was but it was because we got the money back for our flights and not for my parents. Anyways, they’d investigated it and said that Barclaycard has accidentally given me the money for our refund and they shouldn’t have got it. She explained that consequential losses were only considered for certain things, like if we were abroad and TUI collapsed and we needed to get home. Booking another holiday and it costing more was our choice, and wasn’t a consequential loss. She said Barclaycard wouldn’t chase me for the money they had paid out, but they obviously wouldn’t pay for my parents either. She also recommended that we book separately for people who weren’t out dependents.

[anneeb]

Originally Posted by Princesa

I got the decision back from the ombudsman last week. Tbh it was all so long ago, I couldn’t really remember what my claim was but it was because we got the money back for our flights and not for my parents. Anyways, they’d investigated it and said that Barclaycard has accidentally given me the money for our refund and they shouldn’t have got it. She explained that consequential losses were only considered for certain things, like if we were abroad and TUI collapsed and we needed to get home. Booking another holiday and it costing more was our choice, and wasn’t a consequential loss. She said Barclaycard wouldn’t chase me for the money they had paid out, but they obviously wouldn’t pay for my parents either. She also recommended that we book separately for people who weren’t out dependents.

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How strange, it seems they flip flop between rulings. I'm fairly sure that I read about consequential losses on MSE.