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Accommodation Hotels, Resorts, Villas Questions and Info |
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20 Jan 21, 11:30 AM |
#1
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Looking for Mickey
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Home Away-covid refund
Has anyone been successful in obtaining a refund for accommodation booked through Home Away due to being unable to travel re covid? Travel Insurance is not covering it. I'm assuming Home Away is only an advertising site and the contract is with the individual owner.
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Holidaying at Walt Disney World & Anna Maria Island since January 2000 |
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20 Jan 21, 11:52 AM |
#2
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Getting Excited
Join Date: Oct 18
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We had to claim from the insurers when we had to cancel due to Irma they were so disinterested in helping in any way.
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20 Jan 21, 12:58 PM |
#3
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Imagineer
Join Date: Oct 09
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If they are the same company as vrbo, which I think they maybe, then we got a full refund on 2 trips we had booked
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20 Jan 21, 02:44 PM |
#4
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Imagineer
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We were booked for last May through Home Away. Full refund promptly received but from owner
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First visit 1989, last visit March 19. Next holiday Washington, Key West & Orlando May 20. Planning Hawaii for March 21 |
20 Jan 21, 02:53 PM |
#5
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VIP Dibber
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We got a partial refund through them last year, we’d only paid the deposit.
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20 Jan 21, 03:16 PM |
#6
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Imagineer
Join Date: Feb 12
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I got the money back from the owner but not the deposit/ Home Away fee. It's VRBO now - not sure if that makes a difference to claiming anything back.
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20 Jan 21, 04:15 PM |
#7
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VIP Dibber
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OP they are just a listing site and the owner sets there own cancelation policy, although they were urging owners to refund guests who could not travel it was at the owners discretion.
Steve |
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23 Jan 21, 06:17 PM |
#8
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Thread Starter
Looking for Mickey
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Thanks for the replies. I thought it may be down to the individual owner.
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Holidaying at Walt Disney World & Anna Maria Island since January 2000 |
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8 Feb 21, 05:09 PM |
#9
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Imagineer
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I've cancelled a condo booking for the Gulf Coast and the money was back in my CC account in four days.
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1991/92/95HI MGE;97Cali&Disneyland;98St Petes&Kiss;00C'water&Dixie Landings;02S'hern Dunes;05Coasts,Keys,Magic;06Indian Ridge;07Ind Ridge;08Sanibel&Ind Ridge;09Sarasota&Ind Ridge;10Sanibel&Ind Ridge;11Ind Ridge;12Sanibel&WestHaven;13W.Haven;14Sanibel&W.Ha ven;15Sanibel&W.Haven;15W.Haven;16Panhandle&Ashley Manor;16Loma Linda;17Sanibel&Loma Vista;18 Gulf Coast/StAg/W.Haven;19 Sanibel/Venice Bch/W.Haven |
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20 Feb 21, 11:52 AM |
#10
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Trainee Dibber
Join Date: Apr 16
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My booking was direct with a UK based owner and my original booking was terminated less than a month before we were due to travel due to the first covid lockdown. The owner at that time said that he would only refund us the security deposit. In the end he finally agreed to amend the booking to this year but yet again this booking was terminated due to lockdown. After a bit of research I found the following
gov.uk/government/public...on-and-refunds gov.uk/cma-cases/cancell...-accommodation Using this advice I negotiated with the owner and he has finally agreed a 50% refund which I have accepted. I did take advice from a solicitor about "frustrated contracts" which is where a contract cannot go ahead as originally planned due to no fault of either party and I was advised it didn't always qualify for a full refund because a court was likely to ensure no party was made to suffer a loss but it does mean that accommodation owners are legally obliged to give refunds even if that refund is less their own costs. |
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