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Old 26 Jun 20, 05:32 PM  
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#1
susie
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Refund from disney

Hi, after the email 2 weeks ago we cancelled our Disney package direct with disney, we haven't had our refund yet and wondered if anyone else had had theres yet, thanks
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Old 26 Jun 20, 05:44 PM  
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jdouds
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Hi we were due to go tomorrow and cancelled 4 weeks ago. A phone call on the Tuesday and money back in account on the Thursday. Great service.
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Old 26 Jun 20, 05:47 PM  
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Shinealight
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Join Date: May 19
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My refund took 24 hours, £3k back in my account. Amazing service.
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Old 26 Jun 20, 05:55 PM  
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disneypars
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We received our refund within a week. We emailed disneytraveluk@disneyonline.com

Just included booking reference, date and duration, resort and total amount paid.
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Old 26 Jun 20, 06:08 PM  
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Xolile
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I also cancelled on 12th June following the email from Disney but havenít heard anything. Iím now wondering if I need to phone them as this is the last day for free cancellation. I see from Facebook that some people that cancelled same time as me have received a cancellation invoice and subsequent refund.
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Old 26 Jun 20, 06:21 PM  
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thepricefamily
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Originally Posted by Xolile View Post
I also cancelled on 12th June following the email from Disney but havenít heard anything. Iím now wondering if I need to phone them as this is the last day for free cancellation. I see from Facebook that some people that cancelled same time as me have received a cancellation invoice and subsequent refund.
Weíre the same as you. Cancelled on the 12th following the email. DD was due to go on the 2nd July & we were meant to be the 7th July, both paid in full & nothing received back yet. Going to give it until Monday/Tuesday then email to chase.
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Old 26 Jun 20, 06:27 PM  
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rcaff
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I messaged them today and got the response that it could take 7-9 weeks !
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Old 26 Jun 20, 06:39 PM  
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Ritz
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I cancelled straight after the email. I got and updated invoice with 35% reduction and showing a refund a couple of days later but still no refund.
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Old 26 Jun 20, 06:54 PM  
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SaltySeaBird
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We cancelled with disney in April just our balance was due. The refund was really quick. Definitely no more than 48hrs.
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Old 26 Jun 20, 09:27 PM  
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Clarey101
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We were due to go in August and cancelled straight after the email (12/06). We got an updated invoice with 35% reduction (15/06), then one showing zero balance due (18/06). We received the refund a couple of days ago.

Edited at 10:40 PM.
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