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Old 1 Aug 19, 06:25 PM  
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#31
aqualiv
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Really annoying system which led to us not being able to use our magic bands in parks several times due to credit card putting a block on due to so many holds
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Old 1 Aug 19, 08:07 PM  
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#32
Picklepuppy
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Never had a hold on my account for our magic band in September
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Old 1 Aug 19, 08:32 PM  
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#33
BarryL
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Originally Posted by Picklepuppy View Post
Never had a hold on my account for our magic band in September
This wouldn't have been an issue last year.

There was a new hold policy introduced earlier this year

disneyworld.disney.go/en...dit-card-hold/
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Old 1 Aug 19, 08:41 PM  
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#34
Nells77
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I’ve just been to reception to pay my bill as I wanted to know what I’ve spent in pounds. Now on my credit card I have the £600 payment which seems right to what I’ve spent but also a £175.03, £97.55 and £111.13 which I presume must all be holds! She said there would still be a $100 hold as I’m still wanting to use my magic band which was fine but that is an extra £375 on my card!
It better get removed soon 😤
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Old 1 Aug 19, 08:57 PM  
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#35
jane2211
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Confusing 😩
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Old 1 Aug 19, 08:58 PM  
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#36
Nells77
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Originally Posted by jane2211 View Post
Confusing 😩
It really is, I’m not sure why something so simple is being made so hard!
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Old 1 Aug 19, 09:18 PM  
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#37
Dr.JumbaJookiba
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Originally Posted by Nells77 View Post
It really is, I’m not sure why something so simple is being made so hard!
Exactly what I said at the front desk when I complained. At one stage I had FOURTEEN pending holds on my card.
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Old 1 Aug 19, 09:19 PM  
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#38
Nells77
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Originally Posted by Dr.JumbaJookiba View Post
Exactly what I said at the front desk when I complained. At one stage I had FOURTEEN pending holds on my card.
What did they say and do about it? Did they clear them for you? 14 is just ridiculous and can stop people being able to spend money 😡
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Old 1 Aug 19, 09:38 PM  
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#39
Dr.JumbaJookiba
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Originally Posted by Nells77 View Post
What did they say and do about it? Did they clear them for you? 14 is just ridiculous and can stop people being able to spend money 😡
I had to wait for them to drop off but I had a constructive chat with a senior manager who promised to take it higher up. They are receiving a fair number of complaints about the new policy. I politely warned her that the next step from guests would probably be to decline charging and that would likely reduce our spending on site.
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Old 1 Aug 19, 10:21 PM  
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#40
BarryandCaron
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We stayed in May, spent quite a lot in our room charging. I didn’t notice any holds on our Post Office CC. Our spending was charged every five days.
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