Hotel issue - BA Holidays

[Loopylooloo]

We booked our upcoming trip through BA Holidays (flight plus Hotel)
We have 4 nights in Fort Lauderdale, we booked a 'non changeable/non refundable' rate for our Hotel stay.

We have since learnt (via Trip Advisor) that there is MAJOR construction happening next door, (a big new Hotel) I emailed the Hotel directly just to ask politely if we could have a view that is not overlooking the building work. They replied saying that since we booked through BA, they cannot change our room type and that all rooms in our category are overlooking the works.

BA said nothing of the construction when they took our booking, and it had already begun. I feel a bit annoyed that we might have noise/bad view when it was not advertised as such. It is not cheap, and is not just 1 night.

I might try contacting BA but am not hopeful that they will be able or willing to sort it out.

Any thoughts/advice please? I know there are worse problems to have.

[gl20]

We’ve managed to get room changes through direct contact with hotel after booking through BA. So you did right but looks like you’ve been unlucky as no other rooms in the same category.

Seems you have 2 options
- keep trying the hotel direct and see if you get another person there who does find you another room.
- phone BA and ask for an upgrade, accepting you may need to pay. I suppose no harm in first pointing out the construction work and seeing if they will give you a better price or fee upgrade.

[Mr Tom Morrow]

Louise. I would get straight on to BA and tell them about the construction issue. I would be firm but polite and advise them that if they don’t move you at their cost you will be claiming the full cost of the hotel back on your return
They would lose in Court.

[Loopylooloo]

Originally Posted by gl20

We’ve managed to get room changes through direct contact with hotel after booking through BA. So you did right but looks like you’ve been unlucky as no other rooms in the same category.

Seems you have 2 options
- keep trying the hotel direct and see if you get another person there who does find you another room.
- phone BA and ask for an upgrade, accepting you may need to pay. I suppose no harm in first pointing out the construction work and seeing if they will give you a better price or fee upgrade.

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Thanks, I did find it hard to believe the Hotel cannot choose to place us in another room, we wouldn't be upgrading we would be downgrading (and not asking for money back) we have a very nice suite at the moment, but it seems they are all on one side of the hotel (the building works side!) Just my luck...

Originally Posted by Mr Tom Morrow

Louise. I would get straight on to BA and tell them about the construction issue. I would be firm but polite and advise them that if they don’t move you at their cost you will be claiming the full cost of the hotel back on your return
They would lose in Court.

See more...

Thanks, I will try and speak with them, I am just researching other Hotels in the area that BA have available to see if any are away from the construction. I do feel they really should have made us aware. I certainly wouldn't have booked had I known.

[sam7]

I went to New York in 2016, booked hotel and flight as a package with BA, the hotel was upgrading most of the people to their superior rooms and would have upgraded us but I wanted a bath and they were only in the non refurbished rooms - ment we had the floor almost to ourselves though. I would ask BA for an alternative hotel, wouldn't want to stay in one with such a jobsworth attitude

[Loopylooloo]

Originally Posted by sam7

I went to New York in 2016, booked hotel and flight as a package with BA, the hotel was upgrading most of the people to their superior rooms and would have upgraded us but I wanted a bath and they were only in the non refurbished rooms - ment we had the floor almost to ourselves though. I would ask BA for an alternative hotel, wouldn't want to stay in one with such a jobsworth attitude

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I did wonder how it is that the Hotel are unable to change our room...? Surely they can allocate people as they see fit?! Seems rather odd.

[disney332]

No advice, other than i too would be looking at what BA has in the area for an alternative.

When you ring, be firm and if necessary ask for a manager, then his manager.

Hope you get this sorted.

Disney332

[Guest]

Originally Posted by Loopylooloo

I do feel they really should have made us aware. I certainly wouldn't have booked had I known.

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I think they should if they knew, but to give benefit of doubt, perhaps the hotel had not told them. I would certainly hope and expect they will agree to a change in light of the situation. Good luck.

[Posiesmum]

If BA Holidays have a Twitter presence I’d contact them that way. Despite some others here suggesting this would be inappropriate, I've always found BA at least to be very responsive to twitter queries, usually dealing with the discussion via DM. I’ve had several issues dealt with very swiftly this way.

[munmun]

I had an issue with a hotel while I was on holiday in Singapore it didn't greatly impact us but the hotel pool was closed part of the day because of building work.

I emailed them, they came straight back to me, then phoned me at the hotel and issued a cash compensation immediately.

I have always found them very proactive, I will look for the email address I used.