Upgrading Discovery Cove tickets bought through ATD: UPDATE - It's possible!

[returnplanning]

Hi all

I bought DC tickets via ATD. 3 of the party want to do Trainer for a Day. Howvere when I phoned Discovery Cove to try and add it on, they told me that there are only 3 options:

Get the upgrade through the 3rd party seller (ATD)

Cancel and book direct with DC

Book on the day at DC



Has anyone managed to get Trainer for a day upgrade? ATD say they don't do it...

UPDATE: I emailed DC and someone telephoned me back, they were able to provide the upgrade over the phone (apparently a different dept to the one I spoke to before). Just wanted to share in case anyone else had the same issue.

[youre-nicked]

We booked non swim with ATD and when we arrived on the day DC asked if we wanted to upgrade to a swim, they might do that with being a trainer but there is a risk of them being full.

Cancelling and rebooking might be the only safe option, check for a canx charge.