Flights showing “9 left”

[epickles]

Originally Posted by asmidir

Did you complain over the phone to customer service? Or on online chat?

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I went on online chat first of all, and got nowhere. The attitude of the chat assistant was awful - he actually stated 'Well if the prices went up, how would you like it if we asked you to pay the difference'
I kept repeating that it wasn't the point I was making - I was trying to say it was false information to state 4 seats left, then the next day upping the number. The lower price was just adding insult to injury to be honest.

I eventually went on Twitter to complain about the attitude of the online assistant. I was again met with a similar attitude, so I laid into them. They asked how they could smooth things over - I wanted seat selection or a bag, but they would only offer me the Priority Package (which is to the value of the difference in price, so I feel a bit better about that at least!).
I won't make that mistake again - and would seriously reconsider flying with TC in the future purely based on the attitude the call centre / online staff have. Awful customer service!

[Mariesmith]

We are flying on the 2nd May with Tui from Glasgow. The flight said 6 seats left with prices at £649 each then the next day 4 seats at £409 each. We booked the 4 seats and the flight was no longer available after that. The holiday page was gone and so was flight only option. We got the last 4 spaces available on the plane.

[shelle]

Originally Posted by epickles

I went on online chat first of all, and got nowhere. The attitude of the chat assistant was awful - he actually stated 'Well if the prices went up, how would you like it if we asked you to pay the difference'
I kept repeating that it wasn't the point I was making - I was trying to say it was false information to state 4 seats left, then the next day upping the number. The lower price was just adding insult to injury to be honest.

I eventually went on Twitter to complain about the attitude of the online assistant. I was again met with a similar attitude, so I laid into them. They asked how they could smooth things over - I wanted seat selection or a bag, but they would only offer me the Priority Package (which is to the value of the difference in price, so I feel a bit better about that at least!).
I won't make that mistake again - and would seriously reconsider flying with TC in the future purely based on the attitude the call centre / online staff have. Awful customer service!

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Yes, our Thomas Cook flight was perfectly fine, however, we will never book with them again as I find their customer service appalling.

[epickles]

Originally Posted by shelle

Yes, our Thomas Cook flight was perfectly fine, however, we will never book with them again as I find their customer service appalling.

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I'm glad it's not just me! I'm not a complainer, but I do like to make a point. There was no "I'm very sorry about that...' it was just basically 'Well that's just how it goes'

[tspill]

There was a programme on TV a while back about this and trying to stop it as they said it was totally misleading.

[epickles]

Originally Posted by tspill

There was a programme on TV a while back about this and trying to stop it as they said it was totally misleading.

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I hadn't realised it was a well known 'thing'. I'm just annoyed with myself more than anything for being caught out That said, I don't think £1560 for all 4 of us direct in the week of May half term is too bad a price to pay.

[Princesa]

Originally Posted by Princesa

When I went into TC yesterday she told me that there was no discount on the price of the flights that I was looking at so I didn’t need to worry about losing any discount on them, she made it sound like they were therefore unlikely to go up but I’m not sure...

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Is it possible for them to know that a flight is being sold at 100% and so therefore won’t go up any more, or is it possible for them to go to 140%? Is the only price change down if she’s told us it’s got zero discount on it?

[Peko]

Originally Posted by Princesa

Is it possible for them to know that a flight is being sold at 100% and so therefore won’t go up any more, or is it possible for them to go to 140%? Is the only price change down if she’s told us it’s got zero discount on it?

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Unless there is a stated price guarantee, the airline/tour operator can change prices for new bookings, up or down, at any time.

I would also say, while they may have had the best intentions, the chances of their front line agency staff knowing what the revenue management teams will or will not do to pricing is low. All they can say for sure is what is showing now. Experienced agents could have a fair idea of what is likely to happen based on past performance, especially in peak periods, but they could not be certain.

[Tea]

I am in this bind. I am not in a position to book the flights just yet, but it has gone from 9 seats to 4 seats. I need 5 seats, and when I put in the 5 seats, then it goes up to a higher price.

Do I bite the bullet and buy the 4 at the lower price, or do I wait and hope it goes back up to 9 seats.

Crystal ball please!

[Princesa]

Ohh difficult, I’m not sure what to do there!