Fridge Freezer

**Anne** · 18 Mar 20, 03:43 PM

DD's fridge freezer broke on Friday and she was luckily able to get one sorted out before the prices shot up and people panic bought.

However, she ordered silver and they've unpacked it and it's black. Delivery men didn't unbox it. Does she tell the company? She needs the fridge freezer today.

snowbelle · 18 Mar 20, 04:02 PM

For me personally if I needed it badly I would take a photo and email the company but let them know she needed it asap and use it

The chances of prices going up and others not being available might be worth considering

Mr Tom Morrow · 18 Mar 20, 08:58 PM

I would have plugged it in. Let it settle and then used it.
After 24+ hours I would contact the supplier and advise them and tell them when the replacement would be delivered, not them tell me.

These things happen but the customer is always right.

**Anne** · 18 Mar 20, 10:35 PM

Originally Posted by Mr Tom Morrow

I would have plugged it in. Let it settle and then used it.
After 24+ hours I would contact the supplier and advise them and tell them when the replacement would be delivered, not them tell me.

These things happen but the customer is always right.

Originally Posted by snowbelle

For me personally if I needed it badly I would take a photo and email the company but let them know she needed it asap and use it

The chances of prices going up and others not being available might be worth considering

DD has it plugged in and it's now got what little food she managed to buy today in it. She's going to contact them. She actually likes the black one irl.

18 Mar 20, 03:43 PM	#1
	18 Mar 20, 03:43 PM Anne VIP Dibber ✓Premium Member
Anne VIP Dibber Join Date: Mar 02	Fridge Freezer DD's fridge freezer broke on Friday and she was luckily able to get one sorted out before the prices shot up and people panic bought. However, she ordered silver and they've unpacked it and it's black. Delivery men didn't unbox it. Does she tell the company? She needs the fridge freezer today. __________________ I've learned that the people you care most about in life are taken from you too soon and all the less important ones just never go away. And the real pains in the butt are permanent.

18 Mar 20, 08:58 PM	#3
	18 Mar 20, 08:58 PM Mr Tom Morrow Imagineer
Mr Tom Morrow Imagineer Join Date: Jul 14 Location: The Tiki Room. theDIBB Guidebook Pages Created: 3	I would have plugged it in. Let it settle and then used it. After 24+ hours I would contact the supplier and advise them and tell them when the replacement would be delivered, not them tell me. These things happen but the customer is always right. __________________ "PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976