My unique take on my trip so far.

[sully301]

I wonder if it's because I put mine in for both at the same time. I'll wait another week and then if nothing heard will use resolver.

[nursetina]

Quick update. I had e mail yesterday from CEDR asking for more info. I submitted what they requested and recieved this this morning

On 10-Jan-2022, CEDR received an application for adjudication with Tina Sleeman that has passed the initial case intake review. In accordance with the Rules, British Airways has 60 working days to:
Attempt to settle the dispute with the customer via this platform
Object to the adjudication on grounds of eligibility
Submit a written Defence to the claim
You can access your case by clicking on the above-mentioned link.

So let's see what happens. I've recieved nothing regarding payment for 27th november yet. I did mention that in my statement but I'm currently only claiming for flight on 11th December as that is the one they refused to pay.

[sully301]

Originally Posted by nursetina

Quick update. I had e mail yesterday from CEDR asking for more info. I submitted what they requested and recieved this this morning

On 10-Jan-2022, CEDR received an application for adjudication with Tina Sleeman that has passed the initial case intake review. In accordance with the Rules, British Airways has 60 working days to:
Attempt to settle the dispute with the customer via this platform
Object to the adjudication on grounds of eligibility
Submit a written Defence to the claim
You can access your case by clicking on the above-mentioned link.

So let's see what happens. I've recieved nothing regarding payment for 27th november yet. I did mention that in my statement but I'm currently only claiming for flight on 11th December as that is the one they refused to pay.

See more...

heard nothing from BA regarding either flight

[Hammerstone]

I have a few weeks left on the resolver thing before I can escalate. BA are a shower of ≈≈≈≈. I even refuse to fly them with MS flight simulator.

[Hammerstone]

BA has replied via resolver and have dug their heels in saying the delay was down to a “TSA Failure” so no compo.

Anyone else had this yet?

[sully301]

No resolver but finally got through an email. No to the 11th but yes to the 27th - no voucher offered just that we would get the refund 'soon'. Won't hold my breath

Kicking myself for not recording the pilots dialogue.

[nursetina]

Still waiting on BA responding to CEDR, but if you've both been told no then I doubt my result will be any different. Still waiting on the compensation for 27th, heard absolutely nothing back despite e mailing quite a few times.
Can't quite believe they are using TSA failure, yes definitely a shame no one thought to record pilots announcements.

[Hammerstone]

Weighing up if it’s still worth fighting.

Meanwhile

express/travel/art...t-best-airline

[nursetina]

I'll update as soon as I hear anything, not holding out much hope though, however I think CEDR do have the capacity to overturn BAs decision if they don't agree?

[nursetina]

I have an update at long last. BA have provided evidence to CEDR stating that they aren't paying compensation as the delay was due to a power outage that caused all the backlog at TSA, causing a lot of people to be delayed getting to gate. They provided e mail from MCO TSA stating power outage was 6.30/7pm. So I have replied stating if that is the case it would not have affected our flight as people would be already at gate for boarding at the point of power outage. I stated no queues at TSA when I went through at around 4.30. I stated there were huge queues at BA checkin so if people were caught up in delays at TSA it would have been because they were already delayed at checkin. They also said they would pay for food and drink purchased if I provided receipts. My reply was we couldn't purchase anything as we were sat on the plane for the 4 hrs and offered 1 cup of water. They also said everyone should have received written documentation of our rights, I replied saying I didn't receive those and didn't see them offered to anyone on the flight! It now goes to an adjudicator so we will see, I'm not expecting a positive outcome. On the positive side I also received e mail from BA today apologising for delay in paying compensation for flight on 27th nov, telling me amount I'll get and it will be in my account within 10 days.ive e mailed BA regularly about this so glad that is coming soon 🤞