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Car Hire & Transportation Discuss the best way of getting around Florida.

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Old 24 Jul 14, 12:55 PM  
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batleyboy26
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Alamo Savetime? Think it depends who you get!

We booked Alamo Savetime a couple of months or so ago as it's advertised as 'turn up at the desk, collect your keys and go'.

We landed at MCO at 7.30pm last night, getting to the Alamo desk at about 7.45pm (left the boys getting the cases whilst we went for the car). There was quite a queue so it was after 8.00pm before we got our representative who tried to get us to upgrade the car -

'you won't fit 4 adults and 4 cases in the mid-size SUV' - reply - yes we will, we've had one for the last 3 years

'well what about a luxury car with leather seats and GPS?' - reply - thanks but don't need leather seats and certainly don't need GPS, we've been coming to Orlando for over 20 years, think we know our way around'

'roadside assistance? You've only got the basic roadside assistance, you really need the more comprehensive package' - reply 'we've never needed it in over 20 years, we'll chance it as the money we've saved over the years will cover anything'

'different car hire companies have different sized mid-size SUV's, even though you say you've hired mid-size before, ours is a RAV4 or equivalent, you REALLY won't get 4 adults an 4 cases in the car' - reply - 'that will be our problem and I am very sure that we will manage'

'gas - do you want to bring it back empty, we have a very competetive price of $3.32 a gallon which you won't find cheaper anywhere else' - reply - 'we will fill it up at the gas station next door to the airport which we've been using for years and check the prices online - always cheaper'

After 15 minutes of his trying not to accept no for an answer (he did say you can't have been coming for over 20 years as I don't have you on my system as a previous hirer and we keep records for 10 years - reply was that last time we used Alamo they were offsite about 14 years or so ago and since then we've used other companies who have been cheaper than you)

We were not happy bunnies last night and really don't think we'll be using Alamo any time in the future either unless their prices are massively cheaper than their competitors.
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Old 24 Jul 14, 01:01 PM  
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w3dal
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the whole point of doing savetime and or OLCI is to miss the desk - or am i missing something and you did the desk anyways and you dont mention which desk - the one in the airport or the one at the carpark?
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Old 24 Jul 14, 01:05 PM  
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nordictat2girl
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Originally Posted by batleyboy26 View Post
After 15 minutes of his trying not to accept no for an answer (he did say you can't have been coming for over 20 years as I don't have you on my system as a previous hirer and we keep records for 10 years - reply was that last time we used Alamo they were offsite about 14 years or so ago and since then we've used other companies who have been cheaper than you)
Seriously? Was he checking up on you to see if you lying? How rude
Be it you were a first time customer or one who has rented 50 times..he should have been a bit nicer. Catch more bees with honey than vinegar!

I tell ya though..this is exactly why we try to avoid the desk at all costs. Some of those people who work in the car hire industry are sneaky and or rude although, I have to say we have ecountered some really nice people over the yrs so it can be hit and miss.

Good thing is...that part is over now. Enjoy your holiday!
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Old 24 Jul 14, 01:17 PM  
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Cannavar
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Originally Posted by w3dal View Post
the whole point of doing savetime and or OLCI is to miss the desk - or am i missing something and you did the desk anyways and you dont mention which desk - the one in the airport or the one at the carpark?
100% agree. I must be missing something too.

We book savetime (or Dollars Express system)...walk out to garage, paperwork is waiting for us ...they hand over the paperwork and normally go back to the conversation they were having with a colleague when we walked up lol No sale or anything as I've already chosen all my options online.

No need at all to go to the desk.
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Old 24 Jul 14, 01:31 PM  
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We had Savetime with Alamo and had the same experience. It didn't work at all - tried to check in at the computer kiosk and it said we were staying too long. Lady gave me the same spiel about a standard SUV not fitting everything in.

I agree with above the Dollar system is much more effective.
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Old 24 Jul 14, 01:50 PM  
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Cannavar
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Sorry, just to clarify as my post above didn't make it clear. We've used Savetime and Express and both have always worked the same for us at MCO. Simply walk out to the garage, grab your paperwork and go pick a car. Its that simple.
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Old 24 Jul 14, 01:55 PM  
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jimboy2
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Yeah your not supposed to go to the desk if you have done save time. That's where you went wrong
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Old 24 Jul 14, 02:12 PM  
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Emma & Lloyd
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When we completed save time it still told us on the paperwork to go to the desk. Only when we completed online check in, did the paperwork now instruct us to 'go direct to garage '.
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Old 24 Jul 14, 02:15 PM  
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tspill
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I understood that the SaveTime paperwork specifically says to go to the desk. All it does is save time as you have already provided the details up front.
At least that is what mine said last week at MCO.
However most people ignore this and go straight to the garage and this seems to work for most people - hence bypassing the desk.
I think the Alamo official position is still going to the desk?
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Old 24 Jul 14, 02:15 PM  
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Save time with Alamo u do go to desk OLCI with Alamo u don't
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