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22 May 19, 04:42 PM |
#11
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Serious Dibber
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We found DLP to be awful at handling complaints and issues. We had such a bad experience on our next visit my DH refuses to go again.
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WDW 'Once in a Lifetime trip' - July 2017 -- OKW DLP - July 2018 -- Hotel Cheyenne WDW POR Royal Guest Room -- May 2019 WDW POFQ -- Christmas & New Year 2022 WDW Contemporay Resort & POFQ -- Christmas & New Year 2023 |
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22 May 19, 08:09 PM |
#12
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Imagineer
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We just got a generic apology, but I was complaining about a free character meet, so I couldn’t really have asked for more than that anyway. (Basically, we’d queued at the front for over an hour, then just before the meet was due to start, a CM sent the entire queue away and said the meet wasn’t happening. Studio Services told us it WAS happening, but by the time we got back, there was a new queue with a 90 min wait and the CMs in charge wouldn’t believe that a whole queue had been sent away. Argh!)
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WDW Nov 1988/DLP Cheyenne Aug 2016/DLPDLHDec 2017/DLP Santa Fe May-Jun 2018/Magic at Sea cruise Jul-Aug 2021/WDW & 2 Wish cruises Aug-Sep 2023/DLP Newport Bay Compass Club Aug 2024/Fantasy’s first ever cruise from the UK Jul-Aug 2025 |
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29 May 19, 11:55 AM |
#13
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Thread Starter
Excited about Disney
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Just an update for everyone, I decided to aim my complaint through the WDTC as that's who we booked through and after reading up at how slow DLP is to respond... They got back in touch today attaching an email from DLP customer services basically just saying they'll pass feedback onto the relevant departments so pretty poor to be honest!
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WDW: 2002 (POR), 2013 (POFQ), 2014 (Offsite), 2016 (SSR), 2017 (ASR), 2018 (Offsite Villa) DLP: 1997 (Cheyenne), 2013 (Offsite; Dream Castle), 2017 (Newport Bay), 2019 (Sequoia Lodge) |
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29 May 19, 11:57 AM |
#14
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Imagineer
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I would email back saying it's not good enough. Have you posted anything on Twitter?
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WDW: 1992 2005 2011 DLP: 1994 1995 1996 1997 1998 1999 2000 2001x2 2002 2003 2004 2006 2007 2009 2012 2013 2014 2015 2016 2017x2 2018x3 2019x2 Debs |
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29 May 19, 12:20 PM |
#15
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Thread Starter
Excited about Disney
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Yes I tried twitter but was just provided with the guest communication email address.
I'm going to go back and advise that I'm not happy with the response and see what they come back with. It does seem that the level of customer service at DLP is not up to the same standards as WDW from my experience so far!
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WDW: 2002 (POR), 2013 (POFQ), 2014 (Offsite), 2016 (SSR), 2017 (ASR), 2018 (Offsite Villa) DLP: 1997 (Cheyenne), 2013 (Offsite; Dream Castle), 2017 (Newport Bay), 2019 (Sequoia Lodge) |
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29 May 19, 12:36 PM |
#16
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Apprentice Imagineer
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Back in 2008 we had a bad time at DLP . I wont bore you with the details but we complained at guest services in the studios park. The manager was pretty poor, Very French shrugs etc. I stood my ground though and after 90 minutes his assistant had given us a free meal at L'auberge du cendrillon , 6 tickets each to get on rides at the exit and a t shirt each for both my little girls ( 7 and 4 at the time). She also recommended we send a letter to
Guest Communications BP100-77777 Marne-la-Vallee Cedex 4 France. We sent a letter ( not an e-mail) and they replied offering us a 2 night 3 day stay for the 4 of us at the sequoia lodge ( which we accepted). I dont know if they are not as good now with cost cutting etc.
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Sequoia Lodge 2006,Sequoia Lodge 2008,Sequoia Lodge 2009,Old Key West 2010,Sequoia Lodge 2011,Old Key West 2012,Old Key West 2014,Royal Pacific Resort 2016,Anaheim 2016,Sequoia Lodge 2018,Beach Club 2019 |
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29 May 19, 12:54 PM |
#17
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Thread Starter
Excited about Disney
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WDW: 2002 (POR), 2013 (POFQ), 2014 (Offsite), 2016 (SSR), 2017 (ASR), 2018 (Offsite Villa) DLP: 1997 (Cheyenne), 2013 (Offsite; Dream Castle), 2017 (Newport Bay), 2019 (Sequoia Lodge) |
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29 May 19, 01:07 PM |
#18
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VIP Dibber
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Just reading a book called ‘Talk To The Snail’ by Stephen Clarke, an Englishman living in France. It has some interesting tips for doing business in France. Short version: they are always right, and the Gallic shrug is the end of the matter!
Worth pursuing though - as I suggested earlier, be clear about what you would accept in response - a refund maybe?
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DLP: many offsite and onsite trips
WDW: Port Orleans Riverside Dec 10; SSR Nov 14, POFQ Nov 2022 DCL cruises: 2 so farOther parks: Tokyo |
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