Usarentacar- problem

**taffs travels** · 16 Jan 21, 10:51 AM

We have been trying to contact Usrentacar for several weeks. we changed our original booking from May 2020 to May 21 but need to change it again or preferably have a refund. we have tried both email addresses but they have come back as undeliverable, the messages we leave on the phone go unanswered and live chat is down as well., although it does allow an enquiry , but that goes unanswered too.
we paid in full by debit card so quite a bit of money tied up with them.
Any ideas?

DFCH-Andy · 16 Jan 21, 01:49 PM

Have you tried their complaints email address - customercare@usrentacar.co.uk?

Shkyler · 17 Jan 21, 08:49 AM

We�re the same thinking of changing to 2022 and have paid in full from 2020, let me know how you get on 🤞

**taffs travels** · 17 Jan 21, 11:01 AM

Originally Posted by DFCH-Andy

Have you tried their complaints email address - customercare@usrentacar.co.uk?

Success, this message didn't get sent back. I will let you know how we get one THANKS

**mick** · 17 Jan 21, 11:35 AM

Originally Posted by taffs travels

Success, this message didn't get sent back. I will let you know how we get one THANKS

More evidence, if that were needed on here

, of Andy's excellent customer service. Helping Dibbers to sort their problems who have booked elsewhere.

Mick

DFCH-Andy · 17 Jan 21, 09:49 PM

Don't suppose you were sending the original email to Usarentacar instead of usrentacar. Just noticed your post title has the 'a' in when it shouldn't.

cismwynn · 27 Jan 21, 02:28 PM

I was in the same situation last year and I found their customer care to be less than ideal. I had also paid the full amount in advance. I found them OK up until the point that I wanted my money back and then they became unhelpful. They originally said that they needed to be refunded by Alamo first. I pointed out that my contract was with them and not Alamo. It got to the point that I raised an S75 with my credit card company - a refund then came through from them. I would not use them again.

**taffs travels** · 27 Jan 21, 02:51 PM

They responded to the complaints email and we have changed the booking from May 21 to May 22 and from Sanford to Melbourne at no extra cost so a good outcome

16 Jan 21, 01:49 PM	#2
	16 Jan 21, 01:49 PM - DIBB Advertiser - DFCH-Andy DIBB Advertiser
DFCH-Andy DIBB Advertiser - DIBB Advertiser - Join Date: Dec 16	Have you tried their complaints email address - customercare@usrentacar.co.uk? __________________ Andy Discount Florida Car Hire www.discountfloridacarhire.co.uk

17 Jan 21, 09:49 PM	#6
	17 Jan 21, 09:49 PM - DIBB Advertiser - DFCH-Andy DIBB Advertiser
DFCH-Andy DIBB Advertiser - DIBB Advertiser - Join Date: Dec 16	Don't suppose you were sending the original email to Usarentacar instead of usrentacar. Just noticed your post title has the 'a' in when it shouldn't. __________________ Andy Discount Florida Car Hire www.discountfloridacarhire.co.uk