Pool closed at Sequioa Lodge

[877]

I must be the last to find out, but I just saw that the pool and gym will be closed for refurb at Sequioa Lodge for our July stay.

Guest will be able to use the Newport Bay facilities - “subject to availability”!

Now I don’t want to ruin the Disney magic, but I am not too happy at paying full price for GF club to find two of the main facilities are closed. Also don’t fancy walking between hotels with wet trunks 😊

As we booked with Magic Breaks, where should I direct my complaint? I would be happy with some rebate or vouchers etc.. paying full price is a bit cheeky I think.

[Gill H]

To be honest in 11 visits I have yet to use a pool. Never have time!

The NPB one looks nicer anyway and it is only 5 min walk away.

The pool is not a GF perk, anyone staying there can use it.

Didn’t even know there was a gym!

[Lisa123wm]

Originally Posted by Gill H

To be honest in 11 visits I have yet to use a pool. Never have time!

The NPB one looks nicer anyway and it is only 5 min walk away.

The pool is not a GF perk, anyone staying there can use it.

Didn’t even know there was a gym!

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In my 11 trips, I’ve also never used a pool. However, the kids did at NPB and enjoyed it.
In summer, it’s a great hotel and the pool adds to it imo.
Off to DCR this year for the first time, the pool also looks good there, so maybe the kids will use it 🙂

[877]

Originally Posted by Lisa123wm

In my 11 trips, I’ve also never used a pool. However, the kids did at NPB and enjoyed it.
In summer, it’s a great hotel and the pool adds to it imo.
Off to DCR this year for the first time, the pool also looks good there, so maybe the kids will use it 🙂

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I hope the pool is open when you get there 😂

[877]

I kinda knew I would get at least one reply like this 😂

We actually love using the pool, and I always use the gym. As we are staying for 6 nights we will have plenty of room to do so.

I know the pool is not a perk, I am paying for it and chose the hotel according to one being available.

Just asking where is best to direct my objection to it being unavailable 👍

[Lisa123wm]

Originally Posted by 877

I kinda knew I would get at lest one reply like this 😂

We actually love using the pool, and I always use the gym. As we are staying for 6 nights we will have plenty of room to do so.

I know the pool is not a perk, I am paying for it and chose the hotel according to one being available.

Just asking where is best to direct my objection to it being available 👍

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Maybe ask to move to NPB instead?
I’d choose that over SL in the summer anyway and the other way around in winter 🤔

[877]

Originally Posted by Lisa123wm

Maybe ask to move to NPB instead?
I’d choose that over SL in the summer anyway and the other way around in winter 🤔

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Yes I might look at that thanks, why do you prefer different hotels in different seasons?

[Lisa123wm]

Originally Posted by 877

Yes I might look at that thanks, why do you prefer different hotels in different seasons?

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Gill has described my reasons perfectly 🙂

[Animagus]

Are you sure there wasn’t anything in your booking that flagged up the closures? I booked with Disney direct so I knew those facilities wouldn’t be available at the time of booking. I do take your point about paying full price etc but, as there is an alternative on offer at NB, I'm not sure you will be offered anything by way of compensation.

[sammykitten]

Originally Posted by 877

Yes I might look at that thanks, why do you prefer different hotels in different seasons?

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i agree with others - NBC themeing fits summer better and Sequoia Lodge fits winter better, I'd ask for a move to NBC as you will want to use the gym and pool.