Caribbean Beach Resort expansion and Old Port Royal closure for refurbishment

[papamouse]

Originally Posted by avvy-xo

Has anyone booked with Thomas Cook and heard from either disney or TC?

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oh man - the first you will hear from Thomas cook is when you tell them about it! Comms are poor over there...

[Grumpy&Happy]

Simon Calder, that's his name, I've been trying to think of this all night, thanks florida girl.

I definitely think he's worth contacting. Might just drop him a quick note.

[Gerddon]

Can't seem to quote from previous thread but hats off to Bufordt for asking them to postpone the building work until after his holiday. top work

[papamouse]

Consumer Hard Hat on again

citizensadvice.uk/co...for-a-holiday/

If you went on a package holiday

You’re legally entitled to compensation if:

the holiday you went on was lower in value than the one you booked, eg you paid for a deluxe room but only got a standard room - this is called ‘loss of value’ and you can claim back the difference in value

you had to spend extra money because of a problem with the holiday, eg you had to pay for another hotel because there were fewer beds than you booked - this is called claiming for ‘out-of-pocket expenses’

something goes wrong that causes you distress or disappointment, eg if the pool was closed for the whole trip - this is called ‘loss of enjoyment’

There’s no strict guidance on how much you can claim for loss of enjoyment. You’ll need to think of an amount that reflects the portion of the holiday that was affected.

You’ll only be able to get the full cost of the holiday back if it was completely ruined - this rarely happens.

You can’t get compensation if:

you simply didn’t enjoy the holiday, even though it matched what you booked
the problem was out of the holiday company’s control, eg bad weather

you’ve already been compensated, eg the hotel compensated you while you were staying there

Also I know you can get separate compensation if they didn't inform you of the work - you show up and the advertised service are different and you are on a building site - for example...

[papamouse]

Originally Posted by Gerddon

Can't seem to quote from previous thread but hats off to Bufordt for asking them to postpone the building work until after his holiday. top work

See more...

they closed the whole resort in 2002 to renovate the food court as the resort "wouldn't have been to the standard their guest expect... "

[papamouse]

And

abta/holiday-help-and-co...-hotel.-what-c

I’ve just been told that building works are taking place at my hotel. What can I do?

where the works are likely to seriously impair the enjoyment of your holiday, your travel company should provide you with accurate information about the building works if they know about them. You can then decide whether or not to continue with the booking.
ABTA's advice

If your holiday is booked and then your travel company finds out about building works at your hotel, and these works are considered extensive enough to seriously impair the enjoyment of your holiday, your travel company must notify you without delay, and offer you the opportunity to transfer to alternative accommodation.

Where the alternative constitutes a significant change to your booking, your travel company should offer you the option of cancelling without penalty, or transferring to an alternative holiday if available.

Top tip

If you get to your resort and find there is building work that has a significant impact on your holiday you should collect as much evidence as you can, for example, take plenty of photographs to raise with your travel company upon your return.

[papamouse]

AND

which/consumer-righ...el-regulations

When your trip is ruined by building work

If the tour operator is a member of ABTA (the Association of British Travel Agents), they will be bound by the ABTA Code of Conduct. At the time of writing, the latest version of the ABTA Code of Conduct was issued on 7 April 2015.≈

Rules 2l and 3l of the Code of Conduct specifically refer to the location of building works.

If the tour operator becomes aware of building works, which may reasonably be considered to seriously impair the enjoyment of travel arrangements, it must notify clients of the situation without undue delay.≈

The operator must provide the clients with accurate information about the extent of the building works and offer them the opportunity to transfer to alternative travel arrangements.

Changes to an essential term of a package

Regulations 12 and 13 of the Package Travel Regulations are concerned with pre-departure cancellation or alteration by the organiser.

What is an essential term(edited)?

In the context of a package holiday contract, an alteration to an 'essential term of the contract' is likely to include a change of any of the following:

the precise accommodation, standard of accommodation and accommodation facilities

any facility or service advertised or promoted as forming a part of the package

any term required by the Package Travel Regulations or the Abta Code of Conduct to be included as part of the contract,≈

[TeamJEM]

Following our trip to our Travel aagent on Saturday we had an email from our Travel Agent saying that they had been given no information from Disney but wereally still looking into it for us.
We have responded saying that had we known about the significant closures (restaurant /food court/bar/shop) that we would want to change resorts but wish to keep our existing conditions and ADR reservations. Will wait and see what response we get but not hopeful that this will be resolved any time soon.
Really disillusioned with Disney. Can't believe they haven't even kept major travel agents updated.

[Guest]

Papa mouse, does this apply to those booking direct with wdw?
Is it also a suggestion that if we pay to move, that we can claim it back? Just weighing up availability vs cost in my head!

[papamouse]

my advice at the moment is to grab current brochures and screen grab existing facilities at CBR from your tour operators website. Time and Date it!

Travel consumer law in the all seems to be about retrospectively claim after the event - sadly.

TA/TOs are then supposed to let you know about it asap. If they don't you can claim money from them.
an Ultimate example of this is if you simply haven't been told about this and you turn up. By all rights - you can claim back the practically all of amount of your holiday if it significantly impacts your enjoyment (which this will).

ANYONE who has paid to move - should claim this extra money back! Disney are doing this to you! Did you see how much money they made last year!

Everyone else - then wait to be informed - get them to move you or reduce the cost of the hol - if they don't - go, have a miserable time, claim it back and got to POR next year at their expense!