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Old 26 Jul 18, 01:03 PM  
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#391
NMW1702
Stuck in the Tower of Terror
 
Join Date: Mar 17
Anyone that has the wrong hotel showing on MDE have you rang the 0800 disney number?

I just did as I was showing GF when I booked AKL and she just corrected it all, tickets now showing too and I dont go until next OCt 2019.
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Old 26 Jul 18, 01:05 PM  
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#392
summersun
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Originally Posted by NMW1702 View Post
Anyone that has the wrong hotel showing on MDE have you rang the 0800 disney number?

I just did as I was showing GF when I booked AKL and she just corrected it all, tickets now showing too and I dont go until next OCt 2019.
did they say what hotel was on the orignal booking?

has your sister linked yet
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Old 26 Jul 18, 01:12 PM  
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#393
NMW1702
Stuck in the Tower of Terror
 
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Originally Posted by summersun View Post
did they say what hotel was on the orignal booking?

has your sister linked yet

AKL Was on my VH page, GF was on mDE but its now AKL?

Disney say they do not have her booking so she is ringing VH again
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Old 27 Jul 18, 10:17 PM  
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#394
lemon-squeeze
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Originally Posted by NMW1702 View Post
Anyone that has the wrong hotel showing on MDE have you rang the 0800 disney number?
Do you have the number please?
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Old 29 Jul 18, 11:40 AM  
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#395
avabear
Helping Mickey
 
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Originally Posted by nanu View Post
When you say TDC do you mean TCD (Travel City Direct)? If so, I'm sorry to say that company is Virgin. If TDC is something else then
Sorry that’s a typo. I meant DTC, Disney Travel Co. 👍🏻
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Old 29 Jul 18, 05:59 PM  
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#396
loves2plan
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Originally Posted by avabear View Post
Sorry that’s a typo. I meant DTC, Disney Travel Co. 👍🏻
Ah, more commonly known as WDTC - Walt Disney Travel Company
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Edited at 11:53 PM. Reason: Typo
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Old 2 Aug 18, 09:31 AM  
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#397
Lyrad
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Originally Posted by whlparkstone View Post
I was jumping for joy this morning to find that our October 2019 holiday had linked to MDE this morning.

Unfortunately the hotel is incorrect. We booked POR through VH, but MDE is showing Coronado Springs. I have checked our virgin documents and it definitely states POR.

Should I be concerned yet? We have a long time until we go, is it likely to be rectified without my prompting?

After weeks of mde saying Coronado springs for us instead of cbr which we had booked it is now rectified itself to say cbr!

How is everyone else getting on?
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Old 2 Aug 18, 10:39 AM  
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#398
murdi
Very Serious Dibber
 
Join Date: Jan 11
Originally Posted by Lyrad View Post
After weeks of mde saying Coronado springs for us instead of cbr which we had booked it is now rectified itself to say cbr!

How is everyone else getting on?
Congrats.
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Old 4 Aug 18, 10:07 AM  
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#399
K8T
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Just to say

Our situation was very similar - we go in October - earlier this year. Virgin gave us wrong accommodation and then lost us the dining plan as they had to 'rebook' and the offer finished. We cancelled they weren't bothered.

We rebooked with ATD and got the room VH said they couldn't get and even paying for DP - which hurts - it's still cheaper! We got the same Virgin flights through Flights Direct. I'd never use VH again.
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Old 4 Aug 18, 10:36 AM  
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#400
Excited6910
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Originally Posted by K8T View Post
Just to say

Our situation was very similar - we go in October - earlier this year. Virgin gave us wrong accommodation and then lost us the dining plan as they had to 'rebook' and the offer finished. We cancelled they weren't bothered.

We rebooked with ATD and got the room VH said they couldn't get and even paying for DP - which hurts - it's still cheaper! We got the same Virgin flights through Flights Direct. I'd never use VH again.
Yeah I can't say I'll ever book with them again either. Not because of the issue because "stuff" happens but because of how they've dealt with the whole sorry affair. Their customer service is diabolical to say the least
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