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Unread 14 Feb 19, 09:51 AM  
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#1
choccielover
Apprentice Imagineer
 
Join Date: Oct 10
Magic band selection

I'm sure its me being silly - but i can't find where to update the magic bands on the website.

i go to magic bands and it just shows all our previous ones and i can't for the life of me see where to click through to new ones (which were previously at the top of the page)

on the front mage of MDE it shows a link to choosing magic bands but that just takes me to the same magic band page as i describved above.

i've set them all up previously but wanted to check what colours we all had...

is it just a little glitchy at the moment?

i know when i booked fast passes last week i could only do it online as the app never recognised me as being in the "window" which was annoying (though i did get absolutely everything i wanted so can't complain too much!)
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normal service resumes...back to WDW
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Unread 14 Feb 19, 10:10 AM  
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#2
Mr Tom Morrow
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Join Date: Jul 14
Location: The Tiki Room.

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I have just checked for you.

Not for this trip as we are in a Villa. However for our upcoming WDW stays I went to 'My Disney Experience' in the top right corner and hovered over it.

Then I clicked on 'My Magic Bands & Cards' and the option is there to customize them

If yours aren't I would ring the IT Guys who will sort it for you.
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Unread 14 Feb 19, 10:33 AM  
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#3
sumih
Proud to wear my Ears
 
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Join Date: Apr 08
We are having the same problem. Have tried the app and the website and it just takes us back to the list of old bands. Will try again another day and if it still doesnt work will have to ring them
Sue
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Well we never expected this!
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Unread 14 Feb 19, 02:03 PM  
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#4
buzzbuzz
Trying for More Ears
 
Join Date: Apr 16
i am having the same problem
i get the message
Sorry, There Was a Problem Completing Your Request
We're sorry, a problem occurred when trying to perform the action you requested. Please try again later.
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Hurry up
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Unread 14 Feb 19, 02:16 PM  
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#5
DLP-in-Sept
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Join Date: Jul 10
Ive been getting this error message since the weekend. I was just leaving it in the hope that it sorts itself out - I know Ive already picked colours and names for this year but I wanted to check what I had ordered. Dont think Im going to worry too much about it until nearer the time.
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Going back!
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Unread 14 Feb 19, 02:41 PM  
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#6
Stan1805
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Join Date: Oct 17
Mobile

I am having the same problem. Unable to choose our bands at the moment. Hopefully it will be sorted soon.
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Unread 14 Feb 19, 02:49 PM  
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#7
Beccas Dad
slightly serious Dibber
 
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Join Date: Mar 09
Yep..me too.

Been trying for a few days, but only goes to past Magic Bands.
I emailed Disney about this, but if past email responses are anything to go by, Ill get an answer that has nothing to do with the question I asked.
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Old Key West this time.
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Unread 14 Feb 19, 02:49 PM  
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#8
Tinkerbell
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Join Date: Apr 02

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i had this issue last week I explained that international calls from Spain are expensive The IT department just sorted it out for me online

Thank you for contacting the Walt Disney World Resort!

Based on the information provided in your email we partnered with the Internet Help Desk to have a MagicBand order placed in your account.

You may now customize your MagicBands as you wish.

We hope this clarifies your request and we look forward to seeing you real soon
Mine kept dissapearing

Edited at 02:50 PM.
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The generation game
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