Discovery cove

[Disneyleo]

I raised the issue with my ticket provider and days ago they said they would contact discovery cove to change the dates but I’ve heard nothing back.
We now aren’t going anyways so will have to get back in touch to say sorry but I want to cancel.

[Nazzer]

Just to update, I emailed discovery cove directly and they confirmed that they are shut tue to thurs. They have moved my booking and reservations to my proffered date via email. Great customer service. 👍

[TeeKayDawn]

Originally Posted by Nazzer

Just to update, I emailed discovery cove directly and they confirmed that they are shut tue to thurs. They have moved my booking and reservations to my proffered date via email. Great customer service. 👍

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Did you book with them directly, as I can only say the service has been rubbish!
I also emailed them directly, it’s taken ages for them to respond, and there was no answer to any of my questions including asking them to confirm the closure Tuesdays to Thursdays.
No response to how I change my dates when the ticket vendor is saying it’s up to DC and DC is saying it’s up to the ticket vendor.
Now both companies must have received my money as I have tickets that state a reference number from DC, a vendor reference, and my personal customer reference. Which DC would not provide if monies had not been passed to them.

They have both had my money and I would expect someone to be able to help me as I only want to move my booking by one day!

I’m happy you had a great service but it’s not the case for all.

[lexie32]

Originally Posted by Nazzer

Just to update, I emailed discovery cove directly and they confirmed that they are shut tue to thurs. They have moved my booking and reservations to my proffered date via email. Great customer service. 👍

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Please could you tell me what contact email you used, my email bounced back 5 days after sending saying unable to deliver

[Nazzer]

Originally Posted by lexie32

Please could you tell me what contact email you used, my email bounced back 5 days after sending saying unable to deliver

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Hi, to confirm I purchased our tickets via Floridatix. These were paid in full so I had the ticket / pdf with the barcodes.

I emailed DCO-GuestRelations@discoverycove.com

There appears to be a 3 or 4 day until they reply. I guess they are responding to 1000s of mails. Good luck 👍🇺🇲✈

[TeeKayDawn]

Originally Posted by Nazzer

Hi, to confirm I purchased our tickets via Floridatix. These were paid in full so I had the ticket / pdf with the barcodes.

I emailed DCO-GuestRelations@discoverycove.com

There appears to be a 3 or 4 day until they reply. I guess they are responding to 1000s of mails. Good luck 👍🇺🇲✈

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They are very inconsistent then!
I contacted same email address, asked the question about closure, asked about change of dates, I also have the payment confirmation, pdf ticket, all the reference numbers (I think you can count 3 or 4 different numbers on the e-ticket).

I emailed:
Good Morning

I have tickets booked for (x) date through a third party vendor.

I have heard through various social media that Discovery Cove will be closed Tuesday through to Thursday, for the rest of the year. As our ticket date falls on a Thursday we contacted our vendor to see if we could change the date to the following day (date given). They informed us that they were unaware of this change and to contact you directly.

Therefore could you confirm that there is a closure Tuesdays-Thursdays and if so, how do we proceed with changing our dates as we would like to book a cabana for our day.

Kind Regards and Best Wishes

All they responded with was:

Thanks for your email, we’re sorry you are having difficulty rebooking your dates. We have plenty of availability for (x) date. Once you have rebooked feel free to contact us to book a cabana.

Regards
Discovery Cove

I forwarded the email to Attraction Tickets and they have confirmed that Discovery Cove has changed the dates for some customers that have contacted them directly, but where customers have been told to re-contact the ticket seller (or in my case assume I have to re-contact as their response is not clear who is responsible), Attraction Tickets can’t take action to change the date as they ‘don’t know if Discovery Cove will insist on customers paying any difference incurred’.

That’s despite both companies websites stating tickets purchased prior to 15th May can change dates with no penalty and prices honoured.

[Nazzer]

Ok, it does seem a bit inconsistent. If you have the 18 digit barcode number I would ask discovery cove to move your visit to your proffered date. Going back to your ticket seller is confusing things. They're just a middle man / re seller. Good luck with it. 👍🇺🇲✈

[TeeKayDawn]

Originally Posted by Nazzer

Ok, it does seem a bit inconsistent. If you have the 18 digit barcode number I would ask discovery cove to move your visit to your proffered date. Going back to your ticket seller is confusing things. They're just a middle man / re seller. Good luck with it. 👍🇺🇲✈

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Thank you at the moment I have resent the email from attraction tickets saying they need confirmation from Discovery Cove. I actually included all the numbers in the PDF, plus names in party.
I just have to wait again.