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Old 17 Feb 19, 09:26 AM  
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#21
MFras23
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Another quick question about the cards ... do they get posted out once you have paid the full balance? I am almost there with the balance but I was going to keep it in the bank to acquire interest!
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Old 17 Feb 19, 11:37 AM  
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Yes - gift cards from ATD arrived about 10 days after I paid the balance. Email sent with details a few days before delivery.
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Old 14 Mar 19, 01:12 PM  
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choccielover
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I might chase our gift cards, paid balance off ages ago and still haven't had them posted.
anyone else got theirs yet?

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Old 14 Mar 19, 01:50 PM  
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choccielover
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just called and they are aiming to get them out 4 weeks before travel - but we are 3 weeks to go so the lovely lady i spoke to escalated it to despatch

so if you haven't gotten yours and go soon it might be worth a call in case its slipped through the net perhaps

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Old 14 Mar 19, 02:35 PM  
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I just rang too as we leave the UK in 3wks, apparently they are waiting on delivery themselves of the cards...she said will poss end up emailing me one if physical card doesn't arrive in time.
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Old 14 Mar 19, 07:40 PM  
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choccielover
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Oh dear. That wasn’t what I was told.

Hmmmmm well I’m sure they will get it sorted, even if we have to pick them up there.

I always find they give great customer service at ATD so have no real concerns
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Old 15 Mar 19, 05:34 PM  
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Beccas Dad
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I have also been chasing ATD as to when the cards will be sent out.

Paid balance ages ago,and still nothing..although we don’t go for 6 weeks.
I said if all payments have been made, why don’t you send out cards ?

I was told that they need to wait until possible cancellation dates have passed...like we are going to cancel now...before posting.

Seems like they tell different people different things.
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Old 15 Mar 19, 05:46 PM  
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i have just asked the same question. See what come back
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Old 21 Mar 19, 12:38 PM  
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Originally Posted by cls123 View Post
I just rang too as we leave the UK in 3wks, apparently they are waiting on delivery themselves of the cards...she said will poss end up emailing me one if physical card doesn't arrive in time.
Have you received your cards yet ?
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Old 21 Mar 19, 02:09 PM  
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Originally Posted by Beccas Dad View Post
Have you received your cards yet ?
Niether cards or print out

I emailed this morning and received this response

Thank you for the email.

I am sorry for the delay in the progress to allow you to download your
voucher correctly.

We do have our technical team working on this as we speak.

With regards to the dispatch of the Disney Gift Cards, these will looked to
be dispatched approximately 4 weeks prior to your travel date.
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