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Old 22 Aug 19, 11:15 AM  
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#151
Loobylou_82
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So sorry for you all. Sending you hugs. If you are going on tomorrow’s flight,please make sure your return flight is still valid and not been cancelled automatically because you missed today’s flight.
This will get sorted and you will get to Florida, don’t let it bring you down. When you get there tomorrow,put this behind you and have a fantastic time, you all deserve it.
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Old 22 Aug 19, 11:16 AM  
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#152
Bats
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Originally Posted by Rachy View Post
So basically esta are now saying that there’s absolutely no record that the July
One did not exist and the last application was made on 17th sep 2017. My partner has made that call in front of me and Norwegian. We are waiting for our bags still...
Sorry, I don't get what you've put here. ESTA are saying your July application (the one you didn't pay for) is not on their system?
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Old 22 Aug 19, 11:18 AM  
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#153
landandword17
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My understanding had been that OP completed the form and got to the end where they give you a ref number and tell you to proceed to payment. OP didn’t go ahead with payment and somehow that application cancelled her previous ESTA which is why she couldn’t see the 2017 ESTA anymore by putting her details into the ESTA site. However OP now says the latest is that ESTA has no record of the July application so it’s probably best now not to draw conclusions until it all becomes clearer.
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Old 22 Aug 19, 11:18 AM  
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#154
elliecjno1
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Sounds so dodgy! It's like doing online shopping, putting stuff in your basket and then just leaving the site as you decided not to buy in the end, then they send it anyway!

Hope you can get another flight sorted ASAP & start your holiday! So sorry this has happened to you!
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Old 22 Aug 19, 11:18 AM  
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#155
Lindaelaine
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Originally Posted by Rachy View Post
So basically esta are now saying that there’s absolutely no record that the July
One did not exist and the last application was made on 17th sep 2017. My partner has made that call in front of me and Norwegian. We are waiting for our bags still...
This is so confusing now as you have a newly approved Esta , if the Esta guy is telling you that your old Esta was still valid at the point of check in today then it must be Norwegian that have messed up ?
I really feel for you , makes me think you are being hoodwinked by Norwegian .
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Old 22 Aug 19, 11:21 AM  
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#156
elliecjno1
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Originally Posted by Lindaelaine View Post
This is so confusing now as you have a newly approved Esta , if the Esta guy is telling you that your old Esta was still valid at the point of check in today then it must be Norwegian that have messed up ?
I really feel for you , makes me think you are being hoodwinked by Norwegian .
I'm thinking the same ...
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Old 22 Aug 19, 11:21 AM  
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#157
landandword17
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Originally Posted by Lindaelaine View Post
This is so confusing now as you have a newly approved Esta , if the Esta guy is telling you that your old Esta was still valid at the point of check in today then it must be Norwegian that have messed up ?
I really feel for you , makes me think you are being hoodwinked by Norwegian .

But if the OP could not see her ESTA by logging into the ESTA site and putting in her details why would Norwegian be able to. It seems to me that whatever happened is beteeen OP and ESTA and how the unpaid July application effected her 2017 ESTA. I’m not sure Norwegian can be blamed here.
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Old 22 Aug 19, 11:23 AM  
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#158
ClaireNJ
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So sorry to hear about your awful situation fingers crossed you get away soon X
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Old 22 Aug 19, 11:23 AM  
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#159
IBEX23
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Originally Posted by Lindaelaine View Post
This is so confusing now as you have a newly approved Esta , if the Esta guy is telling you that your old Esta was still valid at the point of check in today then it must be Norwegian that have messed up ?
I really feel for you , makes me think you are being hoodwinked by Norwegian .
I can’t help but still think this is the case... I mean imagine it the other way, you complete ESTA to payment info and you can travel on it even though you haven’t paid as it would be ‘valid on their system.’? I think not.
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Old 22 Aug 19, 11:25 AM  
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#160
choccielover
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It was Norwegian that asked about the incomplete application in July though I think so it must be recorded somewhere...
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