Panic, no esta and at Gatwick

[Guest]

Originally Posted by Rachy

So they said we have to pay flights. They also said we had to pay new luggage costs but then agreed to waiver them.
Flights will be about £800 one way then hotel costs.
X

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Did I miss something here? Was there some reason everyone else couldn’t fly today and you catch up?
Just thought make sure you get in touch with hotels/car hire etc in Florida if you’re arriving later.

[Rachy]

Norwegian manager is still awful. He’s saying it cancels it out.

So I need new cheap flights for 3 adults and one child. The virgin one someone said I don’t see it as £1000 return. I see it as £4000 x

[Lindaelaine]

Originally Posted by landandword17

But if the OP could not see her ESTA by logging into the ESTA site and putting in her details why would Norwegian be able to. It seems to me that whatever happened is beteeen OP and ESTA and how the unpaid July application effected her 2017 ESTA. I’m not sure Norwegian can be blamed here.

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Yes I completely misread the OP’s latest post😳 to be fair I’m sure any airline would try and help out as much as possible , if the OP didn’t see the old Esta online then neither would Norwegian . It’s just a shame that the phone call wasn’t made before reapplying , hindsight is a good thing but the OP had to act on what she was told to do , sadly it caused more problems .

[Dinglebert]

Originally Posted by scouse_minx

Oh that awful... I think there should definitely be a warning. Good to know though Bats, especially as there may be people who are umming and ahhhing over redoing ESTAs to add middle names. They should be aware when starting the process it may invalidate the existing one.

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There is a warning which comes up saying you have a valid ESTA do you still want to go ahead with current application. You have to click yes. I imagine given what has happened today is that on the point of clicking yes you cancel out the old ESTA. If you then don't complete the application for any reason which is the case for the OP then you won't have a valid ESTA.

The OP checked via an old email but not on the ESTA system.

[natanddaz]

Just wanted to say my heart is breaking for you and your family- we fly a week today and i woyld be beside myself if this was us.
Best of luck getting there asap!

[Dinglebert]

Originally Posted by Lindaelaine

Yes I completely misread the OP’s latest post😳 to be fair I’m sure any airline would try and help out as much as possible , if the OP didn’t see the old Esta online then neither would Norwegian . It’s just a shame that the phone call wasn’t made before reapplying , hindsight is a good thing but the OP had to act on what she was told to do , sadly it caused more problems .

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The phonecall would not have helped. There was no valid ESTA in place until the OP applied today.

[loola30]

Originally Posted by Rachy

Norwegian manager is still awful. He’s saying it cancels it out.

So I need new cheap flights for 3 adults and one child. The virgin one someone said I don’t see it as £1000 return. I see it as £4000 x

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[Stardust5]

Good luck OP, I hope you get sorted ASAP and are able to enjoy your holiday.

[Rachy]

Originally Posted by loola30

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Think this is per person as when I continue it said 4K 😞

[landandword17]

Originally Posted by Sue BL

Did I miss something here? Was there some reason everyone else couldn’t fly today and you catch up?
Just thought make sure you get in touch with hotels/car hire etc in Florida if you’re arriving later.

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Norwegian pushed for the others to go ahead but they decided not to. In the moment I understand you are not thinking clearly but it would have saved them £3,000 +