Vets - is this usual

[marypoppins38]

Originally Posted by Floridatilly

Sorry for your loss 💕
We had our little dog put to sleep last week, the vet left us with Tilly to have a little time to say goodbye, as we were crying and saying goodbye the nurse popped in with the card reader and asked for payment. I wish they would’ve asked beforehand as it couldn’t have been worse timing, this cost £560

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Oh that’s dreadful FT. Which vets did you use? At DDs you can pay prior to or on arrival so that you can leave without any stress.

[ajw77]

Originally Posted by Floridatilly

Sorry for your loss 💕
We had our little dog put to sleep last week, the vet left us with Tilly to have a little time to say goodbye, as we were crying and saying goodbye the nurse popped in with the card reader and asked for payment. I wish they would’ve asked beforehand as it couldn’t have been worse timing, this cost £560

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That's terrible, when we had our cat put to sleep, they lit a candle in the waiting room so that other people waiting knew what was happening and then they offered for us to come back and pay another time, when we were more composed, really compassionate.

ETA: they have a sign in the waiting room, explaining what is happening when the candle is lit, so others know.

[DisneyDaffodil]

Originally Posted by JLH

its so wrong, so they finally sent the invoice for £510 then two days later sent another for an extra £170 as the first one didn't include cremation! Then I asked if they could liaise with my insurance company to see if I was entitled to any payment back and my insurance only deal with vets directly and they said there's an admin fee for that too.
hope you boy is better soon.x

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Two years ago our pet’s insurance company wanted an itemised bill and our vets charged an admin fee to provide it. The insurance wouldn’t pay the admin fee, so we had to pay the first £200 of the claim plus the £32 admin fee before receiving the rest of the claim back.

[Stardust5]

Originally Posted by Floridatilly

Sorry for your loss 💕
We had our little dog put to sleep last week, the vet left us with Tilly to have a little time to say goodbye, as we were crying and saying goodbye the nurse popped in with the card reader and asked for payment. I wish they would’ve asked beforehand as it couldn’t have been worse timing, this cost £560

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That is absolutely awful, when our beautiful cat was put to sleep the vet said not to worry about payment but pop by the following week and settle the bill.