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Old 2 Jul 22, 08:38 AM  
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#21
marblecake
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BA are essentially not taking calls. Been trying since just before 8 and the system just says it’s busy and cuts off the call.
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Old 2 Jul 22, 08:44 AM  
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#22
Rescuer
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Originally Posted by Disney45 View Post
Thanks folks no other flights available out of Scotland this weekend so they have booked us on the Inverness to Orlando via Manchester flight on Monday and they have moved our hire car as well. So at least we are still getting.
Glad you are at least sorted. Not great but hopefully it all goes without a hitch on Monday.

Originally Posted by marblecake View Post
BA are essentially not taking calls. Been trying since just before 8 and the system just says it’s busy and cuts off the call.
You need to email the duty officer and title it imminent travel and they will call you. Normally it’s 24-48hrs before for this.
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Old 2 Jul 22, 08:47 AM  
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#23
marblecake
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Originally Posted by Rescuer View Post
Glad you are at least sorted. Not great but hopefully it all goes without a hitch on Monday.



You need to email the duty officer and title it imminent travel and they will call you. Normally it’s 24-48hrs before for this.
Ah ok, wasn’t aware that was an option. Thank you.
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Old 2 Jul 22, 08:52 AM  
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#24
holls
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Originally Posted by Rescuer View Post
Glad you are at least sorted. Not great but hopefully it all goes without a hitch on Monday.



You need to email the duty officer and title it imminent travel and they will call you. Normally it’s 24-48hrs before for this.
What email do you use for the duty officer ?
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Old 2 Jul 22, 11:13 AM  
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#25
Disney45
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Duty.Office@holidays.ba.com
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Old 2 Jul 22, 01:24 PM  
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#26
redemma13
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BA have never been good at answering their calls.

I sometimes wonder why I keep booking with them... then I remember I reaaaallllly like going to the states! And they are better prices than virgin! 🤣

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Old 2 Jul 22, 01:25 PM  
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#27
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Originally Posted by Disney45 View Post
Thanks folks no other flights available out of Scotland this weekend so they have booked us on the Inverness to Orlando via Manchester flight on Monday and they have moved our hire car as well. So at least we are still getting.
Glad you got something sorted. Not exactly a relaxing start to the holiday tho. Hope you manage to get some compensation.

Em
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Old 2 Jul 22, 02:10 PM  
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The compensation form is will wait and see what they say.
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Old 2 Jul 22, 02:55 PM  
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#29
holls
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Originally Posted by marblecake View Post
Oh Disney45, I feel for you. What a nightmare.

My flight tomorrow from Aberdeen to Heathrow is showing as potential disruption in the app today. Does anyone know if we can still take the Gatwick to Orlando step if the regional bit is cancelled? Hoping the whole thing doesn’t get cancelled if the first flight doesn’t happen as there aren’t any spaces on any other flights. Could take train/drive if necessary.
Have you managed to get things sorted with BA for tomorrow?
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Old 2 Jul 22, 03:02 PM  
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What a nightmare, so sorry for you guys
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