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General Trip Planning Other Holiday Planning. |
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30 Oct 19, 11:01 PM |
#11
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Imagineer
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I haven’t complained, but another vote for Moorland View. We have stayed there a couple of times and you’re so right about the price in school hols!
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31 Oct 19, 09:49 AM |
#12
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VIP Dibber
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I would be fuming paying all that money with building work going on so close and the other issues you've encountered. We stopped visiting CP a good few years ago as prices were just getting so high for school holidays.
I would definitely pursue your complaint,the whole point of a CP holiday is peace and tranquility, lovely forest walks and luxury lodges. Doesn't sound like you've received any of the above. Good luck,let us know how you get off.
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31 Oct 19, 10:42 AM |
#13
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Imagineer
Join Date: Aug 14
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Reminds me of the viz top tip
"Parents unsure when your schools holidays are ? simply check the centre parcs website and see when the prices are four times more expensive" |
31 Oct 19, 11:51 AM |
#14
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Trying for More Ears
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31 Oct 19, 01:31 PM |
#15
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Imagineer
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I’ve complained before (something more serious imo involving a staff member).
We got £50 off a new booking and free insurance which we accepted. You need to really tell them what you actually want if you’re not happy with their offer but as others have said be prepared not to get it, they’re fully booked most weeks even in low season so they’ll sell it anyway. (Not right but how it is unfortunately). |
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31 Oct 19, 02:45 PM |
#16
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Very Serious Dibber
Join Date: Mar 12
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We went many years ago to Whinfell. I had a reason to complain, the hob was on a very slight slant which meant the first mornings bacon slid off with the pan onto the floor! The loss of the bacon wasn't the issue for me it was the health and safety for people with smaller children. Housekeeping came round replace the huge frying pan with 2 smaller ones. Gave us a box of luxury style chocolates and a bottle of red and a bottle of white wines. Which at the time I thought was sufficient. So in my experience they were fair and speedy sorting my complaint
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31 Oct 19, 02:51 PM |
#17
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Imagineer
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They have they have an annual occupancy rate exceeding 97 percent across their five parks - don't know how it will go with the Irish one...
poor customer service does not seem to be harming their occupancy rate one bit. |
31 Oct 19, 03:02 PM |
#18
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Thread Starter
Imagineer
Join Date: Mar 16
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Thanks everyone for replies. Had another call last night with an increased offer of £100 for disappointment due to lodge smell. £25 voucher to spend on park as compensation for cold restaurant and a free aerial activity for kids on our next visit.
I've accepted it so got vouchers to spend on tonight's tea and money going back on my card in a few days. |
31 Oct 19, 04:38 PM |
#19
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Imagineer
Join Date: Jan 08
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We were at Whinfell last month. There were several paths closed so access was a bit hit and miss. One afternoon a digger severed a power cable and we were without power for six hours.
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15 Nov 19, 04:48 PM |
#20
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Disney's Yacht Club Guest
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On an xmas break to Sherwood a few years ago when we tried to use the dishwasher it was blocked and flooded so reported it to them and they sent someone out to fix it. The next day same issue but couldn't be bothered with the hassle so just washed everything up for the remainder of the break. On handing the keys in I mentioned it to the women in customer services who berated me and said I should have reported it again and they could have just swapped out the dishwasher as it was only a two minute job. I responded by telling her that if it was a two minute job how come they didn't get it right the first time and should I really waste my holiday time chasing up something that should have been sorted. I asked that someone higher up than her could give me a call. Within 20 minutes I got a call apologising for what they called miscommunication and a £70 voucher we were going to Elevden for another break so used the voucher there.
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