Cancel or postpone?

[Lisa123wm]

Originally Posted by Stubbs86

Here you go:
disneylandparis/en-g...sures-booking/

“If you hold a reservation at a Disney Hotel for arrivals until June 1st 2020, we have waived all modification and cancellation fees until April 15th”.

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Thank you!

I couldn’t find that page when I was looking. But it was there for me earlier 🤔

[Lisa123wm]

Of course, can’t get through.
Is the best number the 0330 one?

[Lisa123wm]

Website says 8pm - when you call it says 6pm GMT 🤔

[Troyston]

We are due to go on 30th March. Booked through WDTC who it seems are sticking to their T&Cs. Hope this changes as we want to cancel but don't want to pay the 25% fee. I'm sure alot will change with this fast moving situation. My guess is that the French government will soon ban all travel to the country and close all mass gatherings and so our decision will be taken out of our hands.

[kenville]

“ If you hold a reservation at a Disney Hotel for arrivals until June 1st 2020, we have waived all modification and cancellation fees until April 15th if you wish to postpone your date of arrival until Oct 15th 2020.”

That does read to me that this only applies to rescheduling dates, not cancellations. Has anyone got a full refund?

[Lisa123wm]

Originally Posted by kenville

“ If you hold a reservation at a Disney Hotel for arrivals until June 1st 2020, we have waived all modification and cancellation fees until April 15th if you wish to postpone your date of arrival until Oct 15th 2020.”

That does read to me that this only applies to rescheduling dates, not cancellations. Has anyone got a full refund?

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That’s what’s confusing. Maybe badly worded though as there would be no need to have the word cancellation in there if you couldn’t?

[Lisa123wm]

This from The Sun makes more sense. Scroll down a bit.


google/amp/s/t...rus-paris/amp/

[kenville]

Originally Posted by Lisa123wm

That’s what’s confusing. Maybe badly worded though as there would be no need to have the word cancellation in there if you couldn’t?

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I hope so too but I’m wondering if that’s the formal term they use for these fees, perhaps not realising that it then causes a contradiction with the terms of this announcement.

[Lisa123wm]

[Sarryb]

Magic Breaks are also sharing this clause on their first page of the website, so I'd assume they're offering the opportunity to do the same. X