BA Refund Issues

[meegraine]

Morning all!

I haven't seen many people not getting their refunds from BA but I'm getting very frustrated with them and just wanted to rant and get it all off my chest! I am currently on day 24 of waiting for my BA refund, I know this is nothing compared to the Virgin wait time but considering most are getting their BA refund within a week its really frustrated me.

My flight was cancelled on August 10th for September 17th. I wasn't able to get through on the phone to BA so went via their online chat to get my refund going. I spoke to a staff member on there who issued and processed a refund for my seats and avios and then did a separate refund for my upgrade and the flight, I thought brilliant that was painless! The next day the refund for the seats went into my account and I was told 5 working days and the flight and upgrade would be in my account.

5 working days went by and nothing had reached my account so I thought I would give it a bit more time but still nothing went in. I contacted them on August 19th and was told my refund wasn't actually processed on August 10th and was only processed on August 18th and within 5 working days it would be in my account. Again 5 working days went by and nothing so again I gave it a couple more days and still nothing had gone in.

I contacted BA once again on August 27th and got through to the original staff member who dealt with me on August 10th. She checked her end and it said it had reached my account (which it hadn't). She then put me on hold while she checked her end of the system. Turns out my refund had failed on August 18th and no one contacted me to inform me of this!

I chased this up again yesterday as my refund has been sent to their finance team to deal with (who I am not allowed to contact and they aren't allowed to contact me so I have to chase them for updates ) and it should be in "very shortly", well 4 working days later and its still sitting in a queue

Thinking off putting in a complaint now, not just because of not getting my money back but the fact that my refund had failed over 2 weeks ago and not a single member of BA thought to contact me and let me know! Anyone would think they were trying to hold onto that money without me realising!

Has anyone else had this issue or is it just me?