Sky Q box keeps losing connection

[Mazbar]

I have found that in all the homes I visit, sky q works best with sky routers forming a mesh system. I go to a few homes that don’t want sky engineer do have problems with the mini box’s losing connection.

[Rac20]

Originally Posted by Floridarules

I have Virgin cable broadband and our connection to Sky Q box is wired.
We do have Skq Q box upstairs which doesn’t lose connection however.

Could it be BT?- they are notorious (in my experience) of poor signal with dropout.
Haven’t they got new broadband which is linked with EE as a back up?
Are you unable to plug it in wired or is it because it’s in another room?

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The router is in another room to the sky q box so wouldn’t be able to plug it in so that it’s wired.

I didn’t realise that BT had a reputation for having rubbish broadband. At first, it seemed better than Sky (a lot quicker) and now it seems a lot worse! 😩

[Rac20]

Originally Posted by Mazbar

I have found that in all the homes I visit, sky q works best with sky routers forming a mesh system. I go to a few homes that don’t want sky engineer do have problems with the mini box’s losing connection.

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I read about this mesh system and it’s gone straight over my head! 😂 How do I achieve it? In very, very simple terms?

[Moorlandman]

Originally Posted by Rac20

The router is in another room to the sky q box so wouldn’t be able to plug it in so that it’s wired.

I didn’t realise that BT had a reputation for having rubbish broadband. At first, it seemed better than Sky (a lot quicker) and now it seems a lot worse! 😩

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BT Broadband and their homehub is the best available from the main suppliers. I have already told you how to fix the issue and the link to Sky gives the steps on how to do it

[duchy]

Follow the steps for updating the software on the Q box (steps on line , calls are off the wall today, quicker to do that than call ) if that doesn’t work PM me .
I’m a bit confused if the WiFi is poor only to the Q box or all your devices though ?

[Rac20]

Originally Posted by duchy

Follow the steps for updating the software on the Q box (steps on line , calls are off the wall today, quicker to do that than call ) if that doesn’t work PM me .
I’m a bit confused if the WiFi is poor only to the Q box or all your devices though ?

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Thank you. I’ll give that a try. 👍🏻

[cartoonp]

As I have said Wi-fi terrible for sky Q I had this time and again but when I went though wired it solved the problem but it might not for others funny thing the sky Q mini is fine but had same problem when main box when’s though wi fi

[duchy]

Originally Posted by Moorlandman

Its the most common problem with the Sky Q box. The useless Sky technical guys are well aware of the problem but will deny any knowledge of it.

If you kick off on the phone then they will post you a new box and it will resolve the issue for at least a few months.

To fix it (temporary) just restart your BT Home Hub.

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In your dreams

( “From the useless tech guy-ess)

[Moorlandman]

Originally Posted by duchy

In your dreams

( “From the useless tech guy-ess)

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Last time I called they suggested unplugging and waiting 30 seconds to fix it

It was only when I showed them the Sky Q forum they changed their mind and sent me a new box

It might have been you

[Mazbar]

A mesh system is a interlocking wifi coverage, you do need half decent speed coming in to start with. We have 75mb coming in and have approx 50mb covering the whole house. I don’t know if the bt hub will form a mesh with sky q and mini box. We have a main q box and 2 mini box’s and sky latest hub.