Thread for those (potentially) stranded due to TC

[signtalker]

Will, we be notified by email?

We’re not due to fly home till 2nd, but unsure how to progress if Thomas cook go under, haven’t a clue where to start/ what to do.

Do they email and the information we require will be on an email, do we wait to hear before we do anything.

Never been in this situation before.

Jules

[Tinkerbell]

Originally Posted by signtalker

Will, we be notified by email?

We’re not due to fly home till 2nd, but unsure how to progress if Thomas cook go under, haven’t a clue where to start/ what to do.

Do they email and the information we require will be on an email, do we wait to hear before we do anything.

Never been in this situation before.

Jules

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Found this might help

standard/news/worl...-a4242061.html


Customers who booked a package holiday through Thomas Cook will be financially protected through the Atol scheme.

That means those already abroad will be able to continue with their holiday and an alternative flight home will be organised for them.

[signtalker]

We’re flight only
So as per my original posting, what is the process ?
Jules

[Fatboyslick]

If you go to the ATOL website there is a list of companies by date who have gone bust. For each there’s instructions on what to do so TC will appear there if and when.

Looking at recent examples it appears people has to pay their hotel and claim it back and all flights remained the same times etc

I have spent the day calling and tweeting ATOL to find the process and all I got was “visit the website”

Problem is that we are running the risk of THOUSANDS of people visiting it and calling ATOL for guidance. For me right now, I can’t inagine they will be helpful at midnight in the UK

[Sweets]

Originally Posted by signtalker

We’re flight only
So as per my original posting, what is the process ?
Jules

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As I understand it you’ll have to claim via your credit card for a refund and rebook.

I’m so sorry this has happened.

[richthe4th]

We are away staying at Universal until saturday. Do we just carry on as usual staying here and arrange a new flight back for our original return day? Or will they make us leave before then?

[Sweets]

Originally Posted by richthe4th

We are away staying at Universal until saturday. Do we just carry on as usual staying here and arrange a new flight back for our original return day? Or will they make us leave before then?

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Is it a package or flight only?

[Fatboyslick]

Originally Posted by richthe4th

We are away staying at Universal until saturday. Do we just carry on as usual staying here and arrange a new flight back for our original return day? Or will they make us leave before then?

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If it’s a package then ATOL will help you with accomodation and flights. In some circumstances they will move you to a different hotel. So when it’s announced check the CAA website for instructions.

[BevS97]

Originally Posted by Sweets

As I understand it you’ll have to claim via your credit card for a refund and rebook.

I’m so sorry this has happened.

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Government is saying they will get everyone home.

[Sweets]

Originally Posted by BevS97

Government is saying they will get everyone home.

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I hope that’s true. It’ll make life easier for those who would otherwise be left to their own devices.