Help I have lost my email

[billbarbara229]

Originally Posted by Talland 2016

Thanks for your advice
have restored emails on iPad but phone is taking a bit longer

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We had the same sky had a hours wait this morning We were told to reboot and
change our password which didnt work first time but an hour later it worked

[Mrs dee]

Originally Posted by Flojo224

I’ve totally lost my sky email now!

Had same issue as everyone else re password but nothing I do can reset it - didn’t have a backup email and it won’t recognise the answer to security question.

Spent 40 mins on phone to sky to be told the only advice they can give me is to give up and set a new email account up

Not impressed at all!

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My guy was so helpful and reset my security question for me

[duchy]

Originally Posted by Flojo224

I’ve totally lost my sky email now!

Had same issue as everyone else re password but nothing I do can reset it - didn’t have a backup email and it won’t recognise the answer to security question.

Spent 40 mins on phone to sky to be told the only advice they can give me is to give up and set a new email account up

Not impressed at all!

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Neither am I and I work for Sky ! It will be restorable.
You probably have an old email account without a different email set up for recovery. Make sure you have details of another email you have access to available and tell Sky you understand that the "contact password in IDM " needs changing from a Sky email and verifying before you change the password to restore access.

I've had a few calls where a previous agent missed the email step and couldn't restore .

(Posted for info and to help folks... don't moan at me, I didn't cause it and I've spent 10 hours on the phones today helping people get sorted ... my brain is mush)

[Floridarules]

I noticed this as I read on dibb yesterday.
I had a sky email which I was locked out from and hadn’t realised. I reset the password and all good again.

[Flojo224]

Originally Posted by duchy

Neither am I and I work for Sky ! It will be restorable.
You probably have an old email account without a different email set up for recovery. Make sure you have details of another email you have access to available and tell Sky you understand that the "contact password in IDM " needs changing from a Sky email and verifying before you change the password to restore access.

I've had a few calls where a previous agent missed the email step and couldn't restore .

(Posted for info and to help folks... don't moan at me, I didn't cause it and I've spent 10 hours on the phones today helping people get sorted ... my brain is mush)

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Thank you Duchy I will give it a try

[dpmcalister]

Originally Posted by duchy

Neither am I and I work for Sky ! It will be restorable.
You probably have an old email account without a different email set up for recovery. Make sure you have details of another email you have access to available and tell Sky you understand that the "contact password in IDM " needs changing from a Sky email and verifying before you change the password to restore access.

I've had a few calls where a previous agent missed the email step and couldn't restore .

(Posted for info and to help folks... don't moan at me, I didn't cause it and I've spent 10 hours on the phones today helping people get sorted ... my brain is mush)

See more...

The joys of working in IT support