Notices
Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips.

Reply
 
Thread Tools Search this Thread Display Modes
Old 2 Oct 19, 07:23 AM  
Link to this Post
#1
BaconAndAvocado
Imagineer
 
BaconAndAvocado's Avatar
 
Join Date: Feb 14
For people who paid using a Debit Card...

... how do we go about getting our refunds?

Our holiday was booked for August 2020 and we'd paid about half of it.

I got a bit confused and though I had paid by Direct Debit
__________________
When will my Disney addiction go away?
BaconAndAvocado is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 2 Oct 19, 07:42 AM  
Link to this Post
#2
aladdin
VIP Dibber
 
aladdin's Avatar
 
Join Date: Feb 17
Location: London
Mobile

if you’ve paid via direct debit for a package holiday and your flights were with thomas cook, you’ll be automatically refunded, otherwise you’ll need to put a claim in on the 7th.

if it was a flight only booking, you can try a charge back but i’m not sure how successful those are on debit card
__________________
All our dreams can come true, if we have the courage to pursue them. - Walt Disney
aladdin is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 2 Oct 19, 09:51 AM  
Link to this Post
#3
barryp1
Imagineer
 
barryp1's Avatar
 
Join Date: Aug 10
You need to contact your bank to see if they will raise a chargeback. There is no legal obligation for them to do so.
barryp1 is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 2 Oct 19, 11:02 AM  
Link to this Post
#4
Squidgyness
Very Serious Dibber
 
Join Date: Feb 16
Originally Posted by barryp1 View Post
You need to contact your bank to see if they will raise a chargeback. There is no legal obligation for them to do so.
I'd have thought they'd simply direct you to the claims form releasing on monday 7th October on thomascook.caa.co.uk.

They aren't going to give you the easy way if they can fob off the responsibility onto another party.

OP, I paid via Debit card and will be putting in a claim on monday. Apparently the form will be simple, so we'll see what that means. I have already taken some screenshots of my online banking showing the payment to thomas cook, and downloaded all relevant email attachments - including the one with the atol certificate.

I'd suggest you do the same before monday just in case they need all this info.
__________________
Upcoming Trips -
Universals Aventura Hotel - September 2024
Previous trips -
96/98/03/06/09 - Offsite Kissimmee/I-Drive
17/18 - Universal RPR
Squidgyness is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 2 Oct 19, 12:45 PM  
Link to this Post
#5
simdon
Earning More Ears
 
Join Date: Apr 09
flight only are not covered by ATOL package holidays are. if flight only Go into your bank and see someone to make a charge back claim ive done this with my bank Natwest Was tyold i would be contacted between 7 and 10 days from application recieved a text yesterday saying that the would now be in touch by the 14 of oct . If package holiday claim via ATOL

Edited at 12:53 PM.
simdon is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 2 Oct 19, 04:03 PM  
Link to this Post
#6
CRUELLA
Imagineer
 
CRUELLA's Avatar
 
Join Date: Jun 09
Mobile

I called my banks disputes line and they refunded immediately .this was on the Monday after Thomas cook went bust .my card was a debit card with Halifax .
CRUELLA is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 4 Oct 19, 09:47 AM  
Link to this Post
#7
Hotlush
Very Serious Dibber
 
Join Date: Jan 06
Originally Posted by CRUELLA View Post
I called my banks disputes line and they refunded immediately .this was on the Monday after Thomas cook went bust .my card was a debit card with Halifax .
I wish they'd be consistent.
Rang on Monday, was told to ring back, did that on the Friday and they've now raised a dispute but it could be up to 45 days before I get a decision. In fairness the adviser doesn't think it will be rejected, but I can't take that as a guarantee...
Hotlush is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 4 Oct 19, 03:56 PM  
Link to this Post
#8
Zacknkeirasmum
Dancing with Tink'
 
Zacknkeirasmum's Avatar
 
Join Date: Jul 18
Location: Liverpool
Oh I am so confused with all of this. We booked a package and were paying direct debt, that's not a problem, I understand that will be refunded automatically soon. We also used a debit card to pay to upgrade the flights. What will happen with that debit card payment? xx
__________________
Port Orleans French Quarter 01.09.20
Monumental Movieland 01.09.10 Engaged at Discovery Cove

Zacknkeirasmum is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 4 Oct 19, 10:05 PM  
Link to this Post
#9
CRUELLA
Imagineer
 
CRUELLA's Avatar
 
Join Date: Jun 09
Mobile

Originally Posted by Hotlush View Post
I wish they'd be consistent.
Rang on Monday, was told to ring back, did that on the Friday and they've now raised a dispute but it could be up to 45 days before I get a decision. In fairness the adviser doesn't think it will be rejected, but I can't take that as a guarantee...
It’s odd isn’t it ! I did wonder if it was because I called straight away on the Monday maybe before they were inundated 🤷 We did book the flights only a week or two (May) before it became common knowledge they were in deep trouble. so I don’t know if this is connected or not but the guy on the line said something about our money being o temporary hold (I don’t remember the exact terminology) so they had it to give us back.he did also say that he was loving his job that morning as he was able to give everyone good news .
CRUELLA is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 6 Oct 19, 12:26 PM  
Link to this Post
#10
anneeb
Apprentice Imagineer
 
Join Date: Jul 15
Originally Posted by Zacknkeirasmum View Post
Oh I am so confused with all of this. We booked a package and were paying direct debt, that's not a problem, I understand that will be refunded automatically soon. We also used a debit card to pay to upgrade the flights. What will happen with that debit card payment? xx
That should be a chargeback through your bank
anneeb is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 03:40 PM.


Powered by vBulletin - Copyright © 2000 - 2024, Jelsoft Enterprises Ltd.
DIBB Savings
AttractionTickets.com

Get £10 off each Disney Ticket with the code ATDIBB10

Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS


theDIBB Blog
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
Disney announced that a new nighttime show, “Disney Dreams That Soar,” will run nightly at... Read More »
Walt Disney World Resort guests can get ready to have a “glowing’’ good time when... Read More »


theDIBB Menu


Exchange Rates
US Dollar Rates
ASDA  $1.2368
CaxtonFX  $1.2321
Covent Garden FX  $1.2548
FAIRFX  $1.2365
John Lewis  $1.2398
M&S  $1.2191
Sainsburys  $1.2357
TESCO  $1.2364
Travelex  $1.2361
Updated: 14:30 29/03/2024
Euro Rates
ASDA  €1.1447
CaxtonFX  €1.1408
Covent Garden FX  €1.1514
FAIRFX  €1.1468
John Lewis  €1.1477
M&S  €1.1289
Sainsburys  €1.1440
TESCO  €1.1445
Travelex  €1.1469
Updated: 14:30 29/03/2024

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now



X