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Old 27 Nov 19, 03:52 PM  
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#51
Zacknkeirasmum
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We have had our direct debit payments back but we paid by debit card to upgrade the flights. Made the claim first thing on 7th Oct but we have had nothing yet. I know the 60 days isn't up but its so frustrating xx
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Old 29 Nov 19, 01:07 PM  
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AndySX
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Well, after eventually getting through the application process and getting a reference number on the afternoon of the 7th... that's me only just got the request for additional information last night.

Luckily we transacted entirely online so we're able to get the evidence together and sent back quickly. Got an automated response this morning saying we'd hear from them in the next 60 days. Not pleased at that at all.
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Old 30 Nov 19, 02:47 PM  
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#53
g1970
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Email confirming refund yesterday and when I checked by bank account, it was in.

I claimed the morning of the 8th (forgot all about it on the Monday )

Hopefully everyone else gets paid soon

Edited at 02:50 PM.
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Old 30 Nov 19, 04:25 PM  
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#54
Manyin
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I too applied on the morning of the 7th and got an email last night asking for further information. I've read that people that have had to submit further into are being told another 60 days to process. I hope that's not the case.
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Old 30 Nov 19, 08:09 PM  
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#55
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I also submitted on the 7th but haven’t heard anything yet.

They’ve stated refunds will be due within the 60 days so I’m hoping that’s still the case.

It’s getting harder to stay patient though!
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Old 30 Nov 19, 08:10 PM  
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#56
darsch1982
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Originally Posted by xuntitledx View Post
I also submitted on the 7th but haven’t heard anything yet.

They’ve stated refunds will be due within the 60 days so I’m hoping that’s still the case.

It’s getting harder to stay patient though!
I'm the same getting frustrating as next week is 60days
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Old 1 Dec 19, 04:35 PM  
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#57
TeeKayDawn
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We’ve just had the ‘provide extra evidence’ email and it states another 60 days to process assuming that the evidence is accepted!
I’m in the situation where I’m unable to provide some of it as we paid cash and the ‘printers were down’ so couldn’t get a receipt.
Typically we now can’t find the emails either. So looks like we’ve lost hundreds 😢
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Old 1 Dec 19, 05:29 PM  
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#58
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Originally Posted by TeeKayDawn View Post
We’ve just had the ‘provide extra evidence’ email and it states another 60 days to process assuming that the evidence is accepted!
I’m in the situation where I’m unable to provide some of it as we paid cash and the ‘printers were down’ so couldn’t get a receipt.
Typically we now can’t find the emails either. So looks like we’ve lost hundreds 😢
Did you not ever receive the final paperwork from TC confirming £0 to pay?
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Old 1 Dec 19, 05:53 PM  
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#59
TeeKayDawn
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Originally Posted by xuntitledx View Post
Did you not ever receive the final paperwork from TC confirming £0 to pay?
We only booked the deposit, which was £500, we have the documentation for first payment but not the second, so still had remaining left to pay
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Old 2 Dec 19, 01:10 PM  
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#60
Floridalovermcg
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I sent off my email with evidence of payments etc on Saturday night and just received an email back this morning saying they acknowledge receipt of my email and I should receive a response in the next 28 working days.

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