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General Trip Planning Other Holiday Planning. |
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4 May 20, 11:26 PM |
#1
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Apprentice Imagineer
Join Date: Jun 16
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Tui holiday change
Hi all,
We have a two week holiday booked in Turkey this summer, the balance is due on Thursday. We’ve already paid around £2500. We don’t think the holiday will be going ahead anyway but don’t really want to pay the remaining balance. Has anyone had any joy phoning Tui to make a change to a holiday booking? It’s such a frustrating situation. I know they are saying not to make contact unless you’re due to leave soon but I don’t want to lose my deposit. We are hoping to move our holiday to October 2021. |
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5 May 20, 01:34 PM |
#2
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Excited about Disney
Join Date: Oct 08
Location: liverpool
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Yes,
My son changed his tenerife holiday 3 days before the due balance date to next year and now only has to pay balance 4 weeks prior to departure. How do I change or cancel my TUI booking? TUI allows both cancellations and changes. If you have booked your holiday on TUI’s website (not through another travel agency) you can go to Manage My Booking in your TUI account to make changes including: cancelling your holiday, changing your holiday, changing the names of the passengers, changing contact details and much more. If you have booked through a travel agent you will need to ring travel agent
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Edited at 01:38 PM. |
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5 May 20, 06:00 PM |
#3
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Thread Starter
Apprentice Imagineer
Join Date: Jun 16
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5 May 20, 08:45 PM |
#4
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VIP Dibber
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Oh that’s really frustrating - we just changed our Crete may booking online
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5 May 20, 09:25 PM |
#5
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Imagineer
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There’s now an option when you phone them, to select a shop booking
I’ve never managed to get through to them though
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2000 - Disney All Star Movies 2000 - 2007 - Quality Inn International. 2005 - Quality Inn Suites 2008 - The Fountains 2009 - Orange Lake 2010, 2011, 2014, 2015 and 2016. Vista Cay 2017. The Grove Resort & Spa 2018 Majorca - Tonga Towers 2019. Orange Lake 2020 - never happened. Orange Lake 2022. Orange Lake 2023. Voco Dubai 2024 |
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6 May 20, 03:03 AM |
#6
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Imagineer
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I’ve given up trying. Never get passed the first few rings before the message ** busy call later. My final balance was due April 10th!
I’ve emailed Tui Director’s expressing my frustration and their change of stance to cancel holidays when they have previously acknowledged the difficulties with store closures. It’s not that I won’t pay , it’s because I can’t get through. Strange fact is I was reading on another site a lady had reply from that email , not to worry they won’t cancel ,even though she she said that advice contradicted their new statement |
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6 May 20, 11:42 AM |
#7
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Imagineer
Join Date: Sep 08
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I’ve just had an email from Tui saying my cruise for April 2021 has been cancelled and something about a voucher been issued within 8 weeks..! paid £800 deposit..what do I do now?
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7 May 20, 06:58 PM |
#8
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Thread Starter
Apprentice Imagineer
Join Date: Jun 16
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I have been trying the telephone number they give on Facebook constantly today and not been able to speak to a person. I’ve sent a message via Facebook. I’ve emailed. I don’t know what more I can do.
Balance is due today. I’m going to be so upset if we have lost the money! |
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7 May 20, 07:00 PM |
#9
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Thread Starter
Apprentice Imagineer
Join Date: Jun 16
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It’s so so frustrating! Ideally I would have changed the booking however worse case I’d have paid the balance and held out to see what happens. I’m not at all happy to lose the £800 I paid for the deposit plus the extra money I’ve chipped away at the balance in store.
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7 May 20, 07:06 PM |
#10
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Imagineer
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I’ve still tried today ringing the 4 numbers I have, result zero. Never get passed the first few rings , get the sorry we busy, call later , then cuts off.
Numbers tried are 0203 636 1931 0203 451 2688 0800 009 3836 0203 636 1997 ( which now say sorry this line is closed) I’ve emailed Directors@Tui.co.uk and received an automated response that they will contact me within 28 days 😫. Don’t know what else I can do. Bal was due 10th April and holiday 3rd July |
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