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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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19 Aug 19, 08:57 PM |
#21
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Thread Starter
slightly serious Dibber
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Well still no e tickets for December - told yet again still with ticketing agent
With regards to date change that shouldnt be a problem, youll hear on friday We heard nothing On Sunday I looked at BA and overall the holiday package was 300 More than FM. I sent an email stating this and that due to the fact that we have been unable to get hold of the for 4 weeks (when we started to try and change the date) there should be no admin fee. I sent yet another email at lunch basically demanding the contact us... They did and said theyve researched and come Back with 180 pp (1280 in total) to change. The ending sentence was let us know what you want to do but no rush but prices can go up or down Ive responsed with the BA screen shot and have got quite cross and states that perhaps if they followed up emails and phone calls the price would not be so high. I also stated that I can get it cheaper and if they cant match the price then I want a full refund of the 700 deposit... I suspect I wont get anywhere but I am not paying 1300 (would take it to 800pp for 8 nights feb half term staying at blue heron) And I cant affoed to lose the deposit so I may have to beg my headteacher and governors :-( |
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20 Aug 19, 03:58 PM |
#22
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Excited about Disney
Join Date: Jul 17
Location: Pontarddulais, Wales
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I'm so sorry for all your troubles, it was bad enough trying to sort flights & car hire out with these idiots, never mind everything else, we got our tickets from Orlando Attractions, who were first class, I've said to the Wife, next time we go, I'll just go DIY, save up our pennies & pay for stuff all in one go.
I really hope that you manage to get your problem sorted out, just out of curiosity, who is your "rep" at FM? |
20 Aug 19, 04:34 PM |
#23
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Thread Starter
slightly serious Dibber
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Hi,
They are adamant at the cost to change so I have now emailed my head to see if I can have the morning off (I work on planning from home on the Friday afternoon). We were told we had to deal with Josh as hes after sales... |
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20 Aug 19, 04:38 PM |
#24
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Imagineer
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After my issues with them I followed them on Facebook, every time they posted I commented with how bad they were and copied a link to my thread on here.
Was just hoping it would stop some from booking with them😂😂
__________________
Sunset lakes 01, Weston Hills 03,Indian Ridge 04, Davenport 04, Westridge 06 & 07, Florida Pines 08, Lake Berkley 09, Windsor Hills 10, Emerald Island 12, Westridge 13, Legacy Park 15, Eagle Pointe 16, Loma Linda & Windsor Hills 17, Westridge 18, Bella Vida 19 FLORIDA MASTERS WORST TRAVEL AGENT 2015 HOLIDAY GENIE / TRAVELUP WORST TRAVEL AGENT 2016 |
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20 Aug 19, 04:50 PM |
#25
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Imagineer
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Well I now know to steer well clear of them in future. What absolutely appalling customer service.
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WDW 1995, 1996, 1997, 1998, 2000, 2007, 2009, 2019 CSR DLP 1999, 2005, 2006, 2017, 2018 DCL 2021 Magic, 2023 Dream EBTA Next trip to WDW Sept 2024 for our Wedding |
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20 Aug 19, 04:55 PM |
#26
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Stuck in the Tower of Terror
Join Date: Jan 18
Location: Buckinghamshire
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I know it's probably not possible unless you live around the London area but could you visit their office?
Second Floor, 7 Elm Grove, Wimbledon, London SW19 4HE. or Unit 14 Spice Court, Ivory Square, Plantation Wharf, Battersea Park SW11 3UE London United Kingdom Also leave a review uk.trustpilot/review/floridamasters Edited at 06:51 PM. |
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20 Aug 19, 04:56 PM |
#27
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Apprentice Imagineer
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And the Citizens Advice helpline will report issues to Trading Standards who will intervene. I had them call me up following a report I made to ask if the matter had been resolved. When I said it hadnt despite excellent advice from Citizens Advice the guy from Trading Standards said I think ill give them a call
Two days later I got the following short email from a company who had ignored everything. We have made a full refund this closes the matter citizensadvice.uk/co...ing-standards/ |
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20 Aug 19, 06:43 PM |
#28
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Imagineer
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Try resolver - they were great in sorting my issue with TC
__________________
Orlando & Bahamas 1992 - Orlando 1998 - Orlando 1999 - Orlando 2000 - Polynesian Resort - Orlando 2000 - Orlando 2001 - Orlando 2003 - Kissimmee Villa - Orlando 2005 - Christmas - Orlando 2010 - Orlando 2011 - Port Orleans Riverside - Orlando 2012 - Disney Coronado Springs - HHN - Orlando & Hollywood 2014 - Orlando 2016- Disney's Coronado Springs and Universal's Cabana Bay Honeymoon 2017 - Disney's Port Orleans Riverside
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20 Aug 19, 06:49 PM |
#29
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Imagineer
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This site needs a blacklist and this bunch would be at the top. Every time I see their name mentioned on here someone is I having difficulty dealing with them. If I were to hear a friend talking about booking with them Id warn them off.
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POFQ Dec 2006, Mar 2008, Oct 2009, Oct 2014 Dibb Villas : Mar 2009, Aug 2009, Xmas 2009 Dec 2010, Oct 2011, July 2013, July 2014, Xmas 2014, July 2015, Aug 2017, Jan 2018, Oct 18, OKW:Summer 2012, Beach Club:Oct 2015,July 2017. AKL:Oct 2019 |
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20 Aug 19, 07:31 PM |
#30
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Imagineer
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Perhaps (Im not making any criticism) their business model is to use one persons deposit to pay for tickets for someone going sooner. If so then they would risk issues from agreeing a cost with you but not booking your flights until nearer the time. If the prices go up they lose. If they cancel and say flights arent available.
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