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Old 10 Jun 20, 06:14 PM  
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lilo&stitch
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Question Hotelopia

Did you have problems online when you tried to cancel your booking. I am getting into cancel my booking but then it says an error occured so won't confirm my cancellation. I have written 3 emails to head office but all of them have been ignored. Thanks in anticipation.
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Old 10 Jun 20, 06:28 PM  
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I had to go down the charge back route I'm afraid. Had an email back from HO saying they'd get in touch within 5 days but nothing after that. All sorted now through my CC company.
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Old 10 Jun 20, 06:30 PM  
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Originally Posted by lilo&stitch View Post
Did you have problems online when you tried to cancel your booking. I am getting into cancel my booking but then it says an error occured so won't confirm my cancellation. I have written 3 emails to head office but all of them have been ignored. Thanks in anticipation.
It allowed me to cancel online so no problems there. Getting the refund was another story though. I had to submit a charge back claim.
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Old 10 Jun 20, 06:49 PM  
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Thanks very much for your reply. It allows me to get to the Cancel Booking tab but as soon as I press that it tells me an error occurs. Will try through my CC now. Thanks again.
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