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Old 20 Jan 20, 02:50 PM  
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minniemouse
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Villa deposit

The villa we recently stayed in was owned by a lovely British family, (have stayed in it before) unfortunately between booking and staying at the villa it was sold to an American owner. I have had my security deposit returned, but it is 53 short. I questioned why and he stated as it is now done through paypal, there are 'fee's both ends' 53 worth? Do you think I Should question it further, or just let it go.

He suggested using bank transfer, (in the future, presumably, he didn't give me that option) but I always though that encountered fees anyway. What do other dibbers do when renting villas from US owners?
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Old 20 Jan 20, 04:08 PM  
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Pussycat Doll
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Im afraid Id be livid! There are no fees if he pays you friends and family
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Old 20 Jan 20, 06:58 PM  
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He may not be able to use 'friends and family', for example if his PayPal account is a business account rather than a personal account.

Additional thought: But it may be possible for him to cancel the transaction with minor penalty? (I think most of the fees get reversed when a transaction is reversed) And then come up with a better solution.
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Old 20 Jan 20, 08:18 PM  
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Ros & Jim
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When I owned a villa, and returned a guest's security deposit that had been paid via PayPal, the full amount was refunded as PayPal also refunded their fees. However, the refund had to be authorised within a certain timescale (think it was a month from the payment date but can't quite remember). This was from a business account.

If your deposit was paid in s to the British owner, he would have passed this on to the new owner in dollars. Perhaps the fees were incurred when the new owner exchanged the deposit from dollars back into s. However, if that's the case, I think he should not have deducted them from you but taken the hit himself.
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Old 20 Jan 20, 08:48 PM  
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Originally Posted by Ros & Jim View Post
When I owned a villa, and returned a guest's security deposit that had been paid via PayPal, the full amount was refunded as PayPal also refunded their fees. However, the refund had to be authorised within a certain timescale (think it was a month from the payment date but can't quite remember). This was from a business account.

If your deposit was paid in s to the British owner, he would have passed this on to the new owner in dollars. Perhaps the fees were incurred when the new owner exchanged the deposit from dollars back into s. However, if that's the case, I think he should not have deducted them from you but taken the hit himself.
Yes, that's correct. I think it was a month but is more like six weeks now to do the refund? That is what I do when I take a deposit through PayPal - refund the full amount through my business account, and PayPal refunds the fees to me. (Minus a flat fee of about 30p? but I take the hit on that!)

I think the owner has a point that they have incurred a real cost if they have incurred charges both ways. But, I think if they do charge this, they should disclose it upfront.
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Old 20 Jan 20, 09:48 PM  
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Paypal always used to refund their fees at the same time as the refund was sent however they have recently changed that policy. This means that the owner has to refund the equivalent of the Paypal fees themselves.

If your deposit was stated to be refundable then the owner should be reimbursing you for the entire amount and taking the hit on the fees themselves.

Since this change has only happened it may be that some are not aware that when they refund the fees will be withheld.
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Old 21 Jan 20, 10:43 AM  
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is it not to do with exchange rate issues, as I presume you would be doing a - $ - transaction when its refunded? it would only be exactly the same if you were paying & being refunded in the same currency?
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Old 21 Jan 20, 02:09 PM  
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Thank you for all your replies. I am going to contact the new owner again. Even if there were fees, surely they shouldn't be over 25% i.e 53 on 200? Or does that sound about right?
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Old 21 Jan 20, 02:18 PM  
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Originally Posted by minniemouse View Post
Thank you for all your replies. I am going to contact the new owner again. Even if there were fees, surely they shouldn't be over 25% i.e 53 on 200? Or does that sound about right?
That seems excessive. When I stopped renting last year it was 4% so doubt it has increased that much in such a short time. However, as previously mention, currency exchange may be contributing to some of the cost. Best to ask the owner for a breakdown of the fees deducted and then you will have your answer.
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Old 23 Jan 20, 12:06 AM  
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Originally Posted by cls123 View Post
is it not to do with exchange rate issues, as I presume you would be doing a - $ - transaction when its refunded? it would only be exactly the same if you were paying & being refunded in the same currency?
51 worth?
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