|
Car Hire & Transportation Discuss the best way of getting around Florida. |
|
Thread Tools | Search this Thread | Display Modes |
9 Mar 20, 08:46 PM |
#1
|
Getting to know the DIBB
Join Date: Mar 19
|
Alamo toll charges
I might be misunderstanding so can I just check I’m right? We hired a car through Alamo and just received toll bill and we have been charged full alamo $19.75 service charge, however we only used the toll for 2 days. From the alamo website alamo/en_US/car-rent...l-options.html it says that you are only billed on use per day therefore shouldn't our service charge be $3.95 x 2 days ? Ive emailed tollpasscustomercare@htallc.com but they just said to phone which is not worth doing. It would be handy to know for next time so we look at the alternatives (which we couldn’t use this time) . Thanks
|
9 Mar 20, 08:58 PM |
#2
|
VIP Dibber
|
Yes that's exactly correct about the Alamo admin fee but you do pay the actual toll charges on top.
Is it possible that on those two days you went through around $12 in total of tolls. Mick
__________________
|
9 Mar 20, 09:05 PM |
#3
|
Imagineer
Join Date: Jul 14
Location: The Tiki Room.
|
OP. As per Mick.
I’m on the iPad now but if you haven’t resolved this by the morning I will post the link that you can use to see the tolls and cost you incurred by entering your Alamo reservation number. It’s bookmarked on my PC.
__________________
"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
9 Mar 20, 09:06 PM |
#4
|
VIP Dibber
|
Thanks Tom. I knew there was a web site where you can check transactions but didn't know the address.
Mick
__________________
|
9 Mar 20, 09:10 PM |
#5
|
Imagineer
Join Date: Jul 14
Location: The Tiki Room.
|
Oops. The PC is still on as I’m waiting for my Daughter to come back to me ref an Amazon order. Standby.
__________________
"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
9 Mar 20, 09:11 PM |
#6
|
Thread Starter
Getting to know the DIBB
Join Date: Mar 19
|
Thanks Mick. I have got a statement and it shows service charge was $19.75, the total bill was $44 for 2 trips to ksc on 2 days. It’s a shame the visitor toll wasn’t an option for us this time.
|
9 Mar 20, 09:13 PM |
#7
|
Imagineer
Join Date: Jul 14
Location: The Tiki Room.
|
This is the link
htallc/en/tollpass/i...h?agency=alamo However it sounds like they have caught you. I would E Mail again asking for a refund and explaining why you wont ring due to cost. Mind you they are as much use as a chocolate teapot!
__________________
"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
10 Mar 20, 10:39 AM |
#8
|
Thread Starter
Getting to know the DIBB
Join Date: Mar 19
|
thanks Tom, sorry I missed your first messages as was on my mobile and didn't refresh the screen for a while. That's the link I checked, it's actually very useful and was pretty impressed. I had a lovely exceptional polite email from htallc, but like you say useless as a chocolate teapot! I'll email them again though, you never know.
|
10 Mar 20, 10:41 AM |
#9
|
Imagineer
Join Date: Jul 14
Location: The Tiki Room.
|
Game on! I am like a dog with a bone and would E Mail them for a year if I had to. But I'm retired and have the time.
Best of luck.
__________________
"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
10 Mar 20, 05:29 PM |
#10
|
|
Imagineer
|
I would also try emailing Alamo direct. I had an issue with them charging too much for fuel last year and got a refund quite quickly.
__________________
1991/92/95HI MGE;97Cali&Disneyland;98St Petes&Kiss;00C'water&Dixie Landings;02S'hern Dunes;05Coasts,Keys,Magic;06Indian Ridge;07Ind Ridge;08Sanibel&Ind Ridge;09Sarasota&Ind Ridge;10Sanibel&Ind Ridge;11Ind Ridge;12Sanibel&WestHaven;13W.Haven;14Sanibel&W.Ha ven;15Sanibel&W.Haven;15W.Haven;16Panhandle&Ashley Manor;16Loma Linda;17Sanibel&Loma Vista;18 Gulf Coast/StAg/W.Haven;19 Sanibel/Venice Bch/W.Haven |
|
|
Thread Tools | Search this Thread |
Display Modes | |
|
DIBB Savings |
AttractionTickets.com
Get £10 off each Disney Ticket with the code ATDIBB10 Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS |
theDIBB Blog |
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
Disney announced that a new nighttime show, “Disney Dreams That Soar,” will run nightly at... Read More »
Walt Disney World Resort guests can get ready to have a “glowing’’ good time when... Read More »
|
theDIBB Menu |
Exchange Rates |
US Dollar Rates
Euro Rates |
DIBB Premium Membership |
Did you know you can help support theDIBB with Premium Membership? Check out this link for more information and benefits, such as... "No adverts on theDIBB Forums" Upgrade Now |