Notices
General Chat This forum is for general topics and chat type threads.

Reply
 
Thread Tools Search this Thread Display Modes
Old 25 Aug 19, 06:40 PM  
Link to this Post
#1
Tiggerbelle
VIP Dibber
 
Tiggerbelle's Avatar
 
Join Date: Nov 07
How do I complain? Telephone installation

My husband had our virgin set up taken over and changed to sky and when the guy came to install he also installed a new phone thing however instead of installing it discreately at the bottom of the wall he installed it HALF WAY UP THE WALL! I now have my phone thing looking like it is sitting on display on our telephone table. I want it moved and my husband doesnt think its sky that I need to complain to. Why on earth he let the bloke leave after doing that and not telling him to redo it I dont know however now even if it is moved we will have a HOLE in our hall wall and wallpaper.

I cant find a number or anything to call about the mess they have made and it is driving me nuts.

Does anyone have any ideas?
__________________
Wow the boys are were so little when I posted this banner! They are 10 and 8 now!
Tiggerbelle is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 25 Aug 19, 06:49 PM  
Link to this Post
#2
KateD
slightly serious Dibber
 
Join Date: Aug 15
Mobile

Not sure who you complain to but Building Regulations Part M, recommends that phone sockets should be between 450 and 1200mm above the floor. We have just had our house rewired and all sockets are now much higher and light sockets lower. Itís so that they are more accessible for wheelchair users. So this is the height phone engineers now install to, however it cannot be enforced in older buildings unless having a full rewire.

It looks odd but Iím used to it now

Kate
KateD is offline Girl Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 25 Aug 19, 06:57 PM  
Link to this Post
#3
tspill
Imagineer
 
Join Date: Feb 13
Where did you ask them to install it?
If you dont tell the specifically where you want it they will put it where it is easiest. If you do tell them, they will generally try to be accommodating within reason.
All you can really do is call Sky and complain. Be polite and you might get somewhere.

Edited at 07:42 PM.
tspill is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 25 Aug 19, 07:29 PM  
Link to this Post
#4
Omega1
Imagineer
 
Join Date: Jan 08
I let the Sky installer in at my daughterís house and had to quite specific about what she wanted - he just wanted to do the easiest job possible, regardless of how it looked.
Omega1 is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 25 Aug 19, 07:33 PM  
Link to this Post
#5
Gally1968
Apprentice Imagineer
 
Gally1968's Avatar
 
Join Date: Apr 12
Mobile

Had something similar, we called sky who arranged for BT to call us and sort the issue. Was pretty painless and sorted in a couple of days.
__________________
Gally1968
Gally1968 is online now Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 25 Aug 19, 10:10 PM  
Link to this Post
#6
Mickie
Apprentice Imagineer
 
Mickie's Avatar
 
Join Date: May 18
Location: London

Mickie's Reviews
Hotel Reviews: 1
I think you need to complain to the company who organised the installation for you which in this case was Sky even though BT probably carried out the work.

We did the same move and the BT engineer said he had to install as close to where the old BT cables entered the house which was off the top of our garage roof and would have been halfway up the wall of our spare room!

I basically had to bribe him to put it somewhere sensible but I got an extension for that too!
Mickie is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 26 Aug 19, 09:52 AM  
Link to this Post
#7
cartoonp
Joker in the pack
 
cartoonp's Avatar
 
Join Date: Jun 09
Location: Norfolk

cartoonp's Reviews
Hotel Reviews: 4
Restaurant Reviews: 14

theDIBB Guidebook
Pages Created: 2
Guidebook Photos: 45
Guidebook Reviews: 1
I believe Openreach Install telephone line thy who you contact.
cartoonp is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Forum Jump


All times are GMT +1. The time now is 01:01 AM.


Powered by vBulletin - Copyright © 2000 - 2020, Jelsoft Enterprises Ltd.
Latest News
Posted in Disney Park Tickets
On 20th November 4:14pm
Park Hopper Option Returns to Walt Disney World Resort on Jan. 1, 2021As the phased reopening of Walt... Read More »
Posted in epcot
On 20th November 11:29am
As part of the D23 Fantastic Worlds Celebration, Disney shared details about the historic transformation... Read More »
Posted in Walt Disney World
On 27th October 3:18pm
Walt Disney World has announced that their entrance gateways to Walt Disney World are about... Read More »

theDIBB Menu


Exchange Rates
US Dollar Rates
CaxtonFX  $1.3003
Covent Garden FX  $1.3198
FAIRFX  $1.3035
John Lewis  $1.3120
M&S  $1.2875
Post Office  $1.2865
Sainsburys  $1.3043
TESCO  $1.3059
Travelex  $1.3013
Updated: 00:00 01/12/2020
Euro Rates
CaxtonFX  €1.0893
Covent Garden FX  €1.1029
FAIRFX  €1.0955
John Lewis  €1.0958
M&S  €1.0763
Post Office  €1.0746
Sainsburys  €1.0904
TESCO  €1.0906
Travelex  €1.0872
Updated: 00:00 01/12/2020

DIBB Premium Membership
Did you know you can help support theDIBB with Premium Membership?

Check out this link for more information and benefits, such as...

"No adverts on theDIBB Forums"

Upgrade Now